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Zenni is a fast-growing company on a mission to provide affordable, high-quality prescription eyewear to everyone. What started out as a small, homegrown business has since morphed into an e-commerce success story with more than 25 million frames sold worldwide. Do we take our work seriously? Absolutely. Do we make sure to find time to pause, have fun, and check-in with each other? Always! 

You’ll be joining a diverse team that loves the Zenni product and loves finding innovative ways to create happy customers. We don’t just talk about what we want to do, we make it happen. Which means new ideas are always welcome, candid feedback is encouraged, and problem-solving solutions are valued.

In addition to 100% paid health insurance, holidays, and PTO to reset and recharge, we also offer a few other perks including paid lunch, plenty of culture and growth opportunities (ask us about our Culture Crew), and of course, free eyewear.

Zenni Optical pioneered the online eyewear business in 2003 to make prescription eyewear affordable and accessible to everyone. Based in Marin County, California, Zenni offers men, women, and children the freedom to express their personal style and individuality through high-quality prescription glasses and sunglasses. With its curated collections and thousands of frames, Zenni has sold over 30 million pairs of glasses since its founding. Zenni is proud to be the Official Eyewear Partner of the Chicago Bulls, Boston Red Sox, Call of Duty League, and the San Francisco 49ers.

Role Description

Zenni is looking for an experienced UX Writer with the ability to develop concise UX writing solutions for the site experience. You will partner with UX design, research, product management, engineering partners, and project management to ensure a cohesive brand experience throughout the customer journey. The UX Writer will help enhance and evolve the brand experience across our website and customer experiences in support of customer and strategy goals. In this role, you will partner with various product teams and other partners to co-write copy and co-design experiences that feel natural, human, and anchored in our brand. This role reports to the Senior Manager of Content and is based in Novato, CA.

Key Responsibilities

  • Be a champion for the brand, ensuring design and voice consistency across the company
  • Write UX copy that is easy to understand, straightforward, and reflects Zenni’s brand voice and tone
  • Develop content that fits seamlessly into the broader customer journey, and all of the messaging used to support the customer experience
  • Collaborate with designers, product teams, marketing, and strategy to launch and evolve customer experiences
  • Observe and conduct research; participate in design and content workshops; iterate on content currently in use
  • Identify points of inconsistency and friction throughout the experience and leverage testing to help to optimize
  • Contribute to the development and maintenance of a content style guide

Requirements

  • 2-5 years of experience and proven success in applicable writing positions
  • Strong understanding of UX and content design principles
  • Experience adapting content to a variety of settings, contexts, and stages of the customer journey
  • Knowledge of a variety of content testing and research methods
  • Ability to translate research learnings into actionable content for consumers
  • Ability to work within the constraints of brand and design style guides
  • Four-year college degree (required)
  • Computer skills: Microsoft Office 365; Miro; Figma
  • Working knowledge of SEO, UX, and Google Analytics
  • • Ability to handle a number of projects simultaneously and work well in a deadline driven environment.

Life at Zenni

  • Work alongside talented and entrepreneurial people with diverse work and life experience
  • Feel empowered with your tasks and projects in a flat, collaborative org
  • Opportunities for growth at a highly successful and financially stable company
  • Join a team that's passionate about our product and our customers

Zenni Offers

  • Competitive compensation and comprehensive 100% paid employee health benefits
  • 401k with company match
  • Annual employee eyeglasses stipend
  • Free breakfast and catered lunch daily (when onsite)
  • Free onsite parking (when onsite)
  • Great work-life balance
Interested? Apply for this role Apply
Zenni Optical
Visit website Novato, CA
Eyewear for Everyone
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