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UX Writer / Copywriter

Zillion Technologies, Inc. Ashburn, VA
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Job description


Those authorized to work are encouraged to apply, please.

US citizens / GC Holders / GC EADs

Duration: 1 year plus extensions ongoing

Basic Purpose

  • To shape product experiences by creating useful, meaningful technical text and documents that help users complete the task at hand.
  • Set the vision for content and drive cohesive product narratives across multiple platforms and touch points.
  • Manage user experience writing workflow, maintaining deadlines and ensuring timely deliverables to the design team.
  • Work independently with limited guidance and direction on moderately complex projects.
  • Participate in the creation and evolution of user experience messaging strategy.
  • Recommend messaging solutions that support the user experience and meet brand tone and voice guidelines.


  • Drive a vision for instructional, educational and help-based content across all products- Assist in Leading
  • Write clear, concise user interface copy for products, including microcopy, instructional text and error messaging - Moderately Complex
  • Develop a vision for messaging across a given product and ensure tactical execution to drive cohesive narratives across all digital touch points - Moderate Scope
  • Utilize storytelling and narrative skills to improve user experience in alignment with the brand's tone and voice - Experienced
  • Collaborate with designers, analysts, researchers and product managers to define and drive user-centered experiences - Assist in Leading
  • Influence writing strategy and anticipates internal/external business challenges – Considerable Latitude
  • Originate new concepts, strategies or innovative approaches to user experience messaging that have a significant impact - Considerable Latitude
  • Coordinate the writing processes to improve project efficiency - Assist in Leading
  • Ensure all user interface language follows conventions for punctuation, capitalization and grammar - Assist in Leading
  • Identify opportunities to define and establish conventions for digital messaging -Considerable Latitude
  • Create and apply user experience models, such as journey maps or personas - Experienced
  • Research and analyze moderately complex messaging problems, and identify opportunities to solve problems utilizing text - Experienced
  • Remain knowledgeable and serve as an advocate for content best practices within the UX Design team - Experienced
  • Manage multiple projects under tight deadlines across a broad variety of product categories and audiences - Assist in Leading
  • Proactively identify language concerns and successfully addresses those issues to ensure projects stay on track to meet project milestones, project time/scope/quality/funding expectations, and business objectives - Considerable Impact
  • Assist teams through the Development Lifecycle for multiple projects within various phases; ensuring that the deliverables meet language expectations - Assist in Leading
  • Identify opportunities to improve workflows and efficiency for developing language within products that meet business and member needs - Experienced
  • Work on multiple projects prioritizing them according to project needs, level of effort of tasks and project timelines - Considerable Latitude
  • Perform active check-ins with UX and visual designers to ensure all materials are vetted through the technical writing team - Assist in Leading
  • Participate in the development, testing and implementation of UX design projects
  • Analyze and document project requirements - Advanced Analysis
  • Maintain and monitor solution effectiveness - Advanced Expertise
  • Remain abreast of emerging technologies and industry best practices and trends
  • Perform other related duties as assigned


  • Bachelor’s degree in English, Communications, Journalism or the equivalent combination of education, training, and experience
  • Working experience outside the classroom in technical writing, UX writing, fact-checking, copywriting or content/creative strategy
  • Advanced cross-group collaboration and persuasion skills
  • Advanced skill in project management to include establishing and leading project teams; managing timelines/deadlines/resources; ensuring successful project implementation · Ability to lead, guide and mentor others · Ability to articulate design concepts to a broad audience, including non-designers
  • Advanced communication skills both verbal and visual
  • Advanced detail and organizational skills
  • Ability to apply analytical, creative, visual, and critical thinking
  • Advanced knowledge of effective writing and editing
  • Experience with user-centered design processes and best practices
  • Working knowledge of modern development standards, techniques and methodologies (e.g., HTML, XHTML, AJAX, JavaScript, CSS, etc.)
  • Working knowledge of the web, mobile and application design
  • Working knowledge of best practices for web and mobile-based content, tools, and forms
  • Desired - Master’s degree in English, Communications, Journalism, or the equivalent combination of education, training, and experience
  • Desired - Knowledge of the financial services industry and products
  • Desired - Human Factors Institute Certified Analyst
Salary range Not specified
Date posted 24th January 2023
Commitment Contract
Place of work Vienna, VA
Additional information Hybrid
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