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Senior Content Designer

Zillow Seattle, WA
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Job description

About the team

The Zillow Group Content Design team builds consumer- and partner-facing products and experiences, including websites, apps, transactional flows and emails, voice and chat based interactions, and support materials across all lines of business. We are a small but growing team within the greater UX design team, and each Content Designer owns product content for an entire area of the business.

This role will partner with product and design teams to own one or several key product areas. You’ll be an integral part of the design process by providing strategic input into the design solution and delivering clear, concise copy for different use cases. You’ll share your work with the greater Content Design team, provide feedback on other content designers’ work, and help create consistent content standards. You’ll also spend time defining standards for inclusive content.

Our ideal candidate is comfortable coordinating feedback and revisions across multiple partners in a fast-paced environment with shifting priorities, in addition to specific experience with:

  • Product content strategy for web and mobile apps (required)
  • Voice, tone, and content standard definition (required)
  • Inclusive content (required)
  • Product naming and narrative
  • Voice and chat script design
  • Usability and A/B testing
  • Product roadmaps, quarterly goals and KPIs

This role has been categorized as a Remote position. “Remote” employees do not have a permanent corporate office workplace and, instead, work from a physical location of their choice which must be identified to the Company. Employees may live in any of the 50 US States, with limited exceptions. In certain cases, an employee in a remote-designated job may need to live in a specific region or time zone to support customers or clients as part of their role.

Who you are

  • A product content strategist with 8+ years experience working on web and mobile apps, and a portfolio to show it
  • Comfortable explaining your rationale to partners at all levels of the company, and making judgement calls about when to push back
  • A teammate who proactively makes process improvements that benefit everyone you work with
  • Adept at translating complex concepts into clear, user-friendly language
  • A natural collaborator who is comfortable working cross-functionally and independently
  • Passionate about writing and words, and how we can use them to impact business metrics

In addition to a competitive base salary, this position is also eligible for equity awards based on factors such as experience, performance and location.

Get to know us

Zillow is reimagining real estate to make it easier to unlock life’s next chapter.  

As the most-visited real estate website in the United States, Zillow® and its affiliates offer customers an on-demand experience for selling, buying, renting or financing with transparency and nearly seamless end-to-end service. Millions of people visit Zillow and its affiliate sites every month to start their home search, and now they can rely on Zillow to help them finish it — and no matter what job you're in, you will play a critical role in making this vision a reality.

At Zillow, we're powered by our innovative and inclusive work culture, where everyone has the flexibility, support and resources to do the best work of their careers. Our efforts to streamline the real estate transaction is supported by our passion to redefine the employee experience, a deep-rooted culture of innovation, a fundamental commitment to Equity and Belonging, and world-class benefits. But don't just take our word for it. Read our reviews on Glassdoor and recent recognition from multiple organizations, including: Fortune’s 100 Best Companies to Work For® List 2021 Bloomberg Gender-Equality Index 2021, Human Rights Campaign (HRC) Corporate Equity Index and HRC’s Best Place to Work for LGBTQ Equality 2021, Fortune Best Workplaces for Technology 2020, Fortune Best Workplaces for Millennials 2020, Fortune Best Workplaces for Parents 2020, and the Deloitte Technology Fast 500.

Zillow Group is an equal opportunity employer committed to fostering an inclusive, innovative environment with the best employees. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. If you have a disability or special need that requires accommodation, please contact us at RecruitingAccessibility@zillowgroup.com.

Applicants who receive job offers from Zillow Group will be asked to sign a Proprietary Rights Agreement which includes confidentiality, intellectual property assignment, customer and employee non-solicitation, and non-competition provisions. If you are contacted for a role at Zillow Group and wish to review a copy of the Proprietary Rights Agreement prior to receiving an offer, you may request a copy from your Recruiter.

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Salary range Not specified
Date posted 20th September 2021
Commitment Full-Time
Place of work Remote (United States)
Additional information
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