Senior Content Designer II

Develop and implement content strategies for in-product experiences, from interface language to educational materials, ensuring alignment with brand guidelines and enhancing user satisfaction. Partner with cross-functional teams including product designers, developers, and stakeholders to integrate seamless content solutions, conduct user research, and maintain design consistency across all platforms. Remote-first opportunity for US-based employees with the option to work in-person out of our Manhattan office.

Start your adventure with Zip

Zip Co Limited (ASX: ZIP) is a digital financial services company, offering innovative, people-centred products that bring customers and merchants together. Operating in two core markets - Australia and New Zealand (ANZ) and the Americas, Zip offers point-of-sale credit and digital payment services, connecting millions of customers with its global network of tens of thousands of merchants. We're proud to be a values-led business and our values - Customer First, Own it, Stronger Together and Change the Game - guide us in everything we do.

About The Role

We are seeking an experienced Sr. Content Designer II (UX) to join our Product Design team. You are a seasoned UX writer and communicator who loves telling stories around products. The ideal candidate shares our passion for solving real customer problems by crafting simple, straightforward, user-centered experiences. You will leverage your expertise in UX design, design thinking, content strategy, and writing to shape the future of our product offerings.

About The Team

The Design team is composed of Brand Design and Product Design teams that work together to define, create, and deliver all customer-facing aspects of the Zip product and brand. Product Designers are strategic partners to Engineering and Product Management within dedicated product areas. In partnership with the Product team, they help define our user-facing experiences across the Zip ecosystem. Our designers are responsible for crafting intuitive and beautiful experiences that our customers and merchants love. By fostering a culture of innovation, collaboration, and user-centered design, we aim to continue delivering products that make a meaningful difference in the lives of our customers.

Interesting problems you'll get to solve

• Develop, implement, and test content and strategies for in-product experiences, including product flows, interface language, education materials, product naming, information architecture, terminology, and other content across our products and experiences.
• Work closely with product designers, developers, product managers, and other stakeholders to ensure content is integrated seamlessly into the design process.
• Collaborate with brand, product marketing, compliance, sales, and CX teams to ensure we create consistent end-to-end experiences, including across our communication channels.
• Give and solicit feedback from your Product Design peers in service of building best-in-class products
• Conduct user research and usability testing to gather insights, validate effectiveness of content, and iterate based on feedback and data.
• Ensure all content aligns with our brand guidelines and tone of voice, maintaining consistency across different products and platforms.
• Edit and contribute to designs and content in Figma and other design tools.
• Create and maintain documentation for content guidelines, style guides, and best practices.

About You

• You get excited taking complex problems and crafting simple, elegant solutions that delight users.
• You are a keen collaborator, self starter, and communicator with a passion for great design and experiences.
• You lead with user-centered design principles.
• You have a proven track record of delivering projects with minimal direction, managing high levels of ambiguity, and thriving in a fast-paced environment.

To help us level up, you'll bring:

• 6+ years in UX writing and designing content for web and mobile product experiences.
• Demonstrated experience leading projects with minimal direction and managing a high degree of ambiguity.
• Excellent at simplifying and communicating complex ideas to a wide range of audiences.
• A systems approach to design with experience contributing to and maintaining design systems.
• Experience using data and research to evaluate your content’s impact.
• Ability to manage multiple projects and set expectations with stakeholders.
• Experience with financial services and payments products is preferred.

What You'll Get In Return

Zip is a place where you'll get out what you put in. The newness of our sector means we need to move at pace and embrace change, and our promise to you when you join the team is that you'll feel empowered and trusted to make big things happen quickly. We want you to feel welcome and as though you have the support to be yourself, and care for yourself at work. Because it's important to us that you make the most of the opportunities, you'll get to grow your skills and your career, and be surrounded by smart, friendly people and leaders that have your back. We think these are just some of the best things about being a Zipster.

We will also offer you:

• Flexible working culture
• Incentive programs
• 20 days PTO every year
• Generous paid parental leave
• Leading family support policies
• 100% employer covered insurance
• Beautiful Union Square office with a casual dress code
• Learning and wellness subscription stipend
• Company-sponsored 401k match

The Pay Range for this position:

$129,000 - $165,000 USD based on the industry benchmark for position, function, level and Zip's compensation strategies. However, actual base salary will depend on varying circumstances and individualized factors, such as job-related knowledge, skills, experience, and other objective business considerations. Subject to those same considerations, the total compensation package for this position may also include other elements, including a bonus and/or equity awards, in addition to a full range of medical, financial, and/or other benefits. If hired, employees will be in an 'at-will position' and the Company reserves the right to modify base salary (as well as any other discretionary payment or compensation or benefit program) at any time, including for reasons related to individual performance, Company or individual department/team performance, and market factors.

Be a part of a team that reflects the diversity of our customers

We pride ourselves on being a workplace that provides equal opportunities to people of all ages, cultural backgrounds, sexual orientations, gender identities, abilities, veteran status, and everything else that makes you unique. Equally, we're committed to ensuring our recruitment processes are accessible and inclusive. Please let us know If there are any adjustments that need to be made to ensure you have a fair and equitable experience.

And finally…get to know us

Zip is a global ‘Buy Now, Pay Later’ company that gives our millions of customers simpler and fairer ways to pay. We are proud to be a global business built around our US and ANZ core markets working with merchant partners including Amazon, Best Buy, eBay and Uber. United by our mission, purpose and values - Customer First, Own It, Stronger Together & Change The Game - we are the next generation of payments, helping people across the globe to fearlessly take control of their financial future. We are Zip, and we are just getting started. We are a proud 2024 Circle Back initiative employer and will respond to every applicant.