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Hi. We’re Zipline. We’re helping put technology into the hands of those that need it most – retail workers. If you have ever worked in a store, you know the drill. You’re helping customers, ringing up orders, and trying to do the 30 tasks that HQ wants you to do. Some pertain to you. Some don’t. But that’s for you to figure out… all while putting out fires and keeping shelves tidy.

That’s where we come in! We turn the grind of retail communications into an engaging, effective, “aha!” solution. The Zipline platform ensures that the right people get the right information in the right way. Everyone is on the same page, tasks are tracked and life feels less like a perpetual game of hair-on-fire.

We’re passionate about helping retailer workers love their jobs because we know how much better life is when you love your work. This year, Retail Zipline became a Great Place to Work-Certified. 97 percent of our employees say Zipline is a great place to work, compared to 59% of employees at a typical U.S.-based company. What’s even more impressive is that 100% of employees say, “I can be myself around here”, “I am treated as a full member here regardless of my position” and “People here are willing to give extra to get the job done.” 100 percent! You can’t beat the Zipline culture.

Content design is a product discipline focused on how to structure and present information. Your job is to make the unclear clear through the lens of content. Content designers at Zipline craft simple, straightforward, and human experiences by leveraging our expertise in user experience design, design thinking, product strategy, and writing.

Strategy and design describe what the Zipline Product Design team does, and content designers do this in a more specific way: we design with content. Content designers collaborate with product designers, researchers, product managers, and developers to create experiences in Zipline, using language as our lens and our primary tool. In this role, you’ll design and deliver product flows, new features, in-product messaging, content frameworks, navigation, product naming, and more for mobile and desktop. This is the perfect role for someone equally passionate and skilled in UX design and language.

The Zipline Product Design team is growing, includes people at various stages in their careers, and is having a big impact on the present and future of the product. Come join our team to create and shape great, intuitive products and services used by millions of people around the world every day.

Responsibilities

  • Design, write, edit, test, and improve the content that makes our products easier to use. This includes product flows, interface language, education materials, product names, navigational nomenclature, terminology, taxonomies, and other content across Zipline products and experiences.
  • Advocate for language in product design.
  • Give and solicit feedback from your UX design peers in service of building the best products.
  • Edit and contribute to designs and content in Figma, demos or other design tools.
  • Collaborate daily with peers in every discipline, including engineering, design, research, product management, marketing and data science, to take products from conception to launch.
  • Demonstrate sound judgment and influence product decisions, team direction and strategy.
  • Independently and proactively identify and work on projects that span multiple teams.
  • Continually improve and refine our content style guide and standards for content in the design system.
  • Balance short-term product design needs with a vision into the future, and proactively consider how to improve the product over the long term.
  • Work in close collaboration with design leadership to inform and improve design processes.

Qualifications (must-haves)

  • 3 years of experience writing UI content
  • Deep awareness of UX and how content and design work together
  • Passionate about consistency and details
  • Experience using tools like Figma, Productboard, and Dovetail
  • Ability to ask probing questions to and give/receive feedback in an iterative environment
  • Ability to find the shortest way to clearly communicate an idea
  • Excellent sounding board; comfortable pointing out when a design could be better
  • Ability to work through ambiguity and competing priorities
  • Experience preparing source language for localization
  • Experience working and collaborating with diverse teams in a dynamic, rapid growth environment
  • Experience partnering with product managers to develop the strategy and rationale for features
  • Experience with prototyping as a means to explore and communicate design solutions
  • Excellent written and verbal communication skills

More about you

  • Experience designing UI/UX for web-based operational/productivity tools
  • Retail experience is an asset, but not required
  • Proficient in productivity applications such as Slack, Gmail or Basecamp
  • Ability to effectively communicate to, present to, and build relationships with all levels within an organization
  • A keen ability to translate complex concepts into simple, persuasive language
  • Team player with excellent collaboration skills to build relationships with both peers and customers
  • Self-motivated, dependable, and dedicated
  • You help promote an inclusive environment for the team
  • You lead by example—you do great work, and help people on the team understand how you do it

What's in it for you

  • Remote office: Join an effective team that's been remote from day one and work where you’re comfortable
  • Stock: Ownership in a fast-growing company
  • Time off: Flexible vacation policy to encourage people to get out and see the world
  • Benefits: 401k, and world-class medical, dental, and vision policies
  • Team fun: Once we're able to travel again, twice-annual company off-sites in fun locations. We’ve done New York, Costa Rica, Whistler, Palm Springs, San Diego, and Mexico City
  • Learning: Sponsorship of meetup and conference attendance
  • Great team: Working with fun, hard-working, nice people who are committed to making a difference

We value diversity of all kinds and are committed to building a diverse and inclusive workplace where we learn from each other. We are an equal opportunity employer and welcome people of all different backgrounds, experiences, abilities, and perspectives.

Here’s more about Zipline!

How do we work? Remotely. We have been 100% remote since the company was founded and we have it down to a science – a people science. We huddle as a team weekly and as a company 3 times a week. On Fridays, we come together to learn from each other. One week it might be about opossum rescue. Another week it might be an update on our product roadmap or the results of our customer satisfaction survey. We are all masters of Zoom and love the freedom of working from home - or vans - or sailboats.

The word is getting out. We are featured regularly in the press, mostly because of the results we get from our customers. Here’s a look at just some of the articles published recently. We also picked up some awards in 2020. CBInsights ranked us one of the 100 most promising B2B retail tech companies in the world. And, our CEO was a TechTrailblazer finalist. (Check out her articles on Forbes to see her passion for retail and solving its biggest challenges.)

We have made incredible progress but changing the industry is hard. We are well funded by leading venture capital firms like Emergence Capital and ready to scale. We need your help to improve the way that this 4.4 trillion dollar industry communicates with its store employees. Cumbersome, slow, and inefficient systems should not be the status quo. Help us retool retail.

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Zipline
Visit website San Francisco, CA
The only store operations platform built for the realities of day-to-day retail life.
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