Rich is the Director of Practice at Content Design London (CDL). He has over 20 years of experience leading marketing, communications, and design teams.
At CDL, Rich oversees all aspects of the company's professional practice, helping people and organisations design more humane products and services.
Before joining CDL, Rich was the Deputy Director of Service Design at the University of Bath, where he successfully led a cross-functional design, development, and content team.
Rich advocates for inclusive design, evidence-based decision-making, and best practice.