We have more communication tools than ever before, but it hasn't necessarily made us better at communicating. Everything we use at work is now a communication tool - not just Slack and Teams. Every application, platform, piece of documentation.
So, treat it like content design: a good experience builds trust and understanding, a bad experience erodes trust. Every time you communicate is an opportunity to build trust and relationships with your colleagues. Good working relationships make everything easier.
As content folk, we know how to get the right information to the right person, at the right time. So, let's use these skills to our advantage with our other users, our colleagues.
