Shannon has worked at the intersection of words, strategy, design, and people for almost 15 years. Currently, she is a senior design manager at Capital One.

Shannon calls Richmond, Virginia home, and organizes meetups for local and global UX content communities. When she's not exclaiming about error messages, you can find her snuggling up for movie night with her family and two dogs, Ginger Snap and Muffin. Shannon's favorite neutral is leopard print. Her superpower is asking questions…lots of questions.