Shannon has worked at the intersection of words, strategy, design, and people for more than 15 years. In the past, she’s had jobs as a web copywriter, SEO specialist, content marketer, and instructional designer. In her UX career, Shannon's held leadership roles in both content design and UX. Currently, she leads a team of product designers and content designers as a Senior UX Manager at Capital One.
Shannon calls Richmond, Virginia home, and organizes meetups for the local content and UX communities. When she’s not exclaiming about error messages, you can find her snuggling up for movie night with her family and their dogs, Ginger Snap and Muffin. Shannon’s favorite neutral is leopard print. Her superpower is asking questions…lots of questions.