Sara is the Director of Member Engagement at the Consortium for Service Innovation, a nonprofit think tank dedicated to improving customer engagement. She frequently explores Cross-Functional Customer Experience through her conference presentations and LinkedIn newsletter.
With a deep curiosity about all things content, Sara has built her career around effective communication—spanning technical writing, knowledge management, customer success enablement, and product management liaison roles. She has collaborated with nearly every type of team in SaaS environments, always seeking ways to bridge gaps and enhance customer experience. When not thinking about content strategy, Sara is attempting to improve her success rate with keeping houseplants alive while working from home in Las Vegas.