Marissa Epstein, CPACC, is a Senior User Experience Strategist. In former lives, she was a student of psychology, a packaging designer, a visual web designer, and an art director. Today, Marissa solves complex UX and strategy problems alongside the Lullabot team, for clients including Mass.gov, Georgia.Gov, Harvard Library, and the Grammys. She brings her passion for users and her OCD-level organization skills to usability research, responsive UI design systems, discovery workshops, information architecture, accessibility, project management, and more. Marissa can be found in Providence, RI, often under her huge dog, or a book, or both.
Maps, meetings, & mess-making: Building a united Strategy department
Senior User Experience Strategist, Lullabot
"Who else puts everyone else’s problems before your own? No, just me? It’s hard to find the time and focus to make your work better in between the work itself.
Hear an overview of how we grew Lullabot from a company where two experts independently did content strategy to a company boasting a refined strategy department. We established a shared understanding, an increased consistency across projects and staff, and open doors for collaboration. See some tangible ways we empowered our team to do the work they already do, but this time, for the team itself.
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