A former copywriter and content designer, Molly has more than 16 years’ experience in content and has worked with organisations including Brother, HMV, PDSA, British Council, TransPennine Express, Hillarys, AstraZeneca, Woodland Trust and Amnesty International. She joined Co-op in 2019 and is currently Lead Content Strategist in the Customer Experience team, working in partnership with colleagues across the business to create seamless journeys that solve customer problems and improve their experience.