Rachel McConnell is co-founder of Tempo and author of Why You Need a Content Team and How to Build One, and the upcoming Leading Content Design.
She's currently head of UX content at Flo Health, and has previously worked with brands such as John Lewis, Deliveroo, BT, and Virgin Holidays defining content strategy, content design, and content operations.
She lives near Brighton with her two teenage sons and a naughty cat.
"The operational side of leadership is one we rarely focus enough time and effort on. But improving process and workflows, fostering stakeholder relations, and growing capability will help take your team from zero to hero.
In this talk I'll share my top ten tips for growing your influence and helping your team thrive in your organisation – so you can be a more impactful leader.