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Senior Content Designer/UX Writer - Artificial Intelligence

Wells Fargo San Francisco, CA
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Job description

We're looking for a Senior Content Designer to write for Fargo, our AI-powered virtual assistant. Working in a fast-paced, collaborative team of UX designers, you'll craft high-quality content that makes complex financial topics easy to understand. This role demands a healthy balance of flawless writing, strategic UX thinking, and passion for detail.

In This Role, You Will

  • Write useful and friendly conversational responses for a wide variety of financial topics and tasks
  • Maintain detailed copy specifications (Excel) that serve as a source of truth for legal, translation, accessibility, and development partners
  • Actively collaborate with other writers: peer review/editing, workshopping, evolving our style guide
  • Collaborate with partners to analyze utterances (natural language processing) and craft experiences for normal, exception, and edge cases
  • Stay engaged to ensure designs are implemented correctly; help resolve issues and drive continuous improvement

Required Qualifications:

  • 4+ years as a digital content designer or similar experience
  • Strong portfolio showcasing content and methods in successful digital projects


  • Clear, concise writing; flawless grammar, free of jargon
  • Experience writing for complex UX flows for financial services or similar
  • Creativity and a deep understanding of design principles, user experience, and storytelling
  • Outstanding communication and presentation skills; ability to effectively convey ideas and inspire support
  • Proficiency in design and collaboration tools such as Figma, Confluence and Jira; Excel or similar to deliver detailed copy specifications
  • Solid project management habits; ability to self-start, pivot quickly, balance multiple projects and meet tight deadlines
  • Strong analytical mindset; experience leveraging data to drive content choices and improvements
  • Fluency in content and conversation design trends, content strategy, and Design Thinking methods

Job Expectations:

  • This position is not eligible for Visa sponsorship
  • This position will not be a telecommute position, must be willing to work out of New York, NY, or Charlotte, NC 3 days a week

Pay Range:

New York, NY: $100,800 - $179,200

Benefits

  • Wells Fargo provides all eligible full- and part-time employees with a comprehensive set of benefits designed to protect their physical and financial health and to help them make the most of their financial future. Visit Benefits - Wells Fargo Careers for an overview of the following benefit plans and programs offered to employees.
  • 401(k) Plan
  • Paid Time Off
  • Parental Leave
  • Critical Caregiving Leave
  • Discounts and Savings
  • Health Benefits
  • Commuter Benefits
  • Tuition Reimbursement
  • Scholarships for dependent children
  • Adoption Reimbursement

Pay Range:

$84,000.00 - $179,200.00

Benefits

  • Wells Fargo provides all eligible full- and part-time employees with a comprehensive set of benefits designed to protect their physical and financial health and to help them make the most of their financial future. Visit Benefits - Wells Fargo Careers for an overview of the following benefit plans and programs offered to employees.
  • 401(k) Plan
  • Paid Time Off
  • Parental Leave
  • Critical Caregiving Leave
  • Discounts and Savings
  • Health Benefits
  • Commuter Benefits
  • Tuition Reimbursement
  • Scholarships for dependent children
  • Adoption Reimbursement

Posting End Date:

18 Apr 2024

Job posting may come down early due to volume of applicants.

We Value Diversity

At Wells Fargo, we believe in diversity, equity and inclusion in the workplace; accordingly, we welcome applications for employment from all qualified candidates, regardless of race, color, gender, national origin, religion, age, sexual orientation, gender identity, gender expression, genetic information, individuals with disabilities, pregnancy, marital status, status as a protected veteran or any other status protected by applicable law.

Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit's risk appetite and all risk and compliance program requirements.

Candidates applying to job openings posted in US:

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.

Applicants With Disabilities

To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo.

Drug and Alcohol Policy

Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy to learn more.

Reference Number

R-352187-1

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Salary range USD $84k to $179k annual
Date posted 16th April 2024
Commitment Full-Time
Place of work New York City, NY
Apply now Report as expired You will be taken to the employer's website to submit your application.
Apply now Report as expired You will be taken to the employer's website to submit your application.
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