Job description
Skill: Technical Writer (Telecom Domain)
Exp: 5+ Years
Location: Mumbai
Technical Writer will be responsible for creating and writing various types of user documentation, including how-to guide, references, manuals to communicate complex and technical information more easily. To work collaboratively with developers, quality engineers, product managers, and usability experts to make our products easier to use.
Knowledge Areas:
- Strong working knowledge of Microsoft Office
- Excellent written & verbal communication skills
- Basic knowledge about SDLC and software development
- Should have worked in the telecom industry (preferred but not mandatory)
- Experience in writing operational procedures.
- Experience in writing User Guides
- Experience in writing industry standard documents of products
- Experience in Telecom OSS/BSS, Radius, AAA, HTML
- Experience in IP networking and network programming a plus
- Proficient in English, flexible, rigorous, synthetically communication, strong adaptability.
Education: BE/B.TECH in Computer Science/Computer Engineering/Electronics/Telecommunications from an accredited college or technical institute.
Responsibilities:
- Create and maintain comprehensive technical documentation including user manuals, administration guides, and system integration guides
- Develop standardized templates for various types of technical documentation
- Collaborate with SI engineers to gather accurate technical information and translate complex concepts into clear, user-friendly documentation
- Review and update existing documentation to ensure accuracy and consistency
- Create process flows, diagrams, and visual aids to enhance documentation clarity
- Maintain a documentation repository and version control system
- Participate in project meetings to understand requirements and timeline
- Ensure documentation meets quality standards and follows company style guidelines
- Study diagrams, specifications, mock-ups, and product samples.
- Maintains documents in a standard format following established guidelines.
- Interface with engineers, project teams, and management to develop understanding of the product and components of the company.
- Explain scientific and technical ideas in simple language.
- Able to create document templates from existing documents.
- Prepare solution-based workshop agenda template.
- Prepare solution-based training agenda template & solution-based training material template.
- Prepare solution-based SoW template & admin guides for the project.
- Review technical information prepared by other staff members for content, style, clarity, grammar, spelling and punctuation.
- Able to work independently & take initiative in self-learning product features for the developing content and concepts.
- Able to write customer-facing documents required for the project & assist technical team for preparing workshops, training agenda & documentation
- Able to create business flows required for a project document & discuss and get information from project team required for creating SoW/training material/other documents also produce Quarterly, yearly Blog
Good to have:
- API documentation experience
- Knowledge of REST APIs
- Understanding of networking protocols
- Familiarity with Agile methodologies
