Technical Writer

Technical Writer

The Technical Writer will play a critical role within AirOps Operations by being responsible for the creation, review and ongoing maintenance of technical and functional documentation used by the organization, including but not limited to process flows, user guides, operational guides, UAT test scripts and exit criteria, and release notes.

The Technical Writer will create clear, detailed and concise, user-focused documentation. The work performed will bridge the gap between technical experts and end-users by translating complex concepts into accessible and engaging content.

In This Role You Will

• Create, edit, and maintain comprehensive functional and technical documentation required for the day-to-day functioning of the AirOps Operations organization
• Create and maintain templates to standardize and streamline processes across the Operations department
• Participate in requirements gathering meetings, system demos and other stakeholder gatherings to ensure a continued understanding of the business, and work closely with business stakeholders and developers to understand requirements, gather and clarify technical information and ensure accuracy and completeness of documentation
• Collaborate with the Business Analyst to create and maintain comprehensive documentation of business processes, requirements, and solutions by accurately transcribing the inputs received.
• Understand complex technical concepts and translate them into effective, logical and user-friendly documentation using accessible language for a non-technical audience when needed
• On a continuous basis, search for ways to improve the functioning of the Operations Department and gather feedback from users to improve the quality of the documentation
• Ensure the correct application of Amadeus document templates and version control, as well as consistency of language and style used in the documentation
• Ensure all documentation is shared with the user community and easily accessible by them, and manage periodic communications regarding new and updated documentation
• Propose and implement innovative solutions to automate and/or simplify the technical writing methodology

About The Ideal Candidate

• Bachelor's degree in Technical Writing, Process Management, English, Communications, or another related field
• 2-4 years of relevant experience
• Excellent written and spoken English
• Ability to write documentation for different audiences including business users and developers. Ability to explain complex concepts in an understandable and clear manner
• Proficiency in using documentation tools such as Microsoft Word, Confluence, SharePoint
• Business understanding of fields like Engineering, Project Management, Manufacturing, Service Management

What We Can Offer You

A complete rewards offer - Amadeus provides attractive remuneration packages, covering all essential components of a competitive reward offer, including bonus, equity, pension plan, travel, life and healthcare insurance, as well as lunch and transport allowance and other benefits.

A truly global DNA - Everything at Amadeus is global, from our people to our business, which translates into our footprint, processes, and culture.

Great opportunities to learn - Learning happens all the time and in many ways at Amadeus, through on-the-job training, formal learning activities, and day-to-day interactions with colleagues.

A caring environment - Amadeus fosters a caring environment, nurturing both a fulfilling career and personal and family life. We care about our employees and strive to provide a supportive work environment.

A flexible working model - We want our employees to do their best work, wherever and however it works best for them.

A diverse and inclusive community - We are committed to leveraging our uniquely diverse population to drive innovation, creativity, and collaboration across our organization.

A Reliable Company - Trust and reliability are fundamental values that drive our actions and shape long-lasting relationships with our customers, partners, and employees.

Diversity & Inclusion

Amadeus aspires to be a leader in Diversity, Equity and Inclusion in the tech industry, enabling every employee to reach their full potential by fostering a culture of belonging and fair treatment, attracting the best talent from all backgrounds, and as a role model for an inclusive employee experience.

Amadeus is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to gender, race, ethnicity, sexual orientation, age, beliefs, disability or any other characteristics protected by law.