Job description
We're looking for a UX Content Strategist for our Product Design team to help customers shop across channels seamlessly and easily, and to help our brands deliver the best customer service from product discovery and inspiration, through delivery.
Responsibilities
As a Content Strategist you'll be responsible for crafting all and any text that customers encounter. You'll work across all aspects of the product cycle, including user research, collaborative ideation, content strategy, content mapping, prototyping, and testing.
- Working with product designers to inform site mapping and content hierarchy in wireframes and prototyping for apps, websites, landing pages and more.
- Qualitative and quantitative content auditing and competitive assessments,
- Designing information architecture, navigation, user flows, and content matrix recommendations
- Devise and implement a UX content strategy that takes into consideration both the macro and micro content needs of our digital experience
- Recommend platforms and tools that allow for automated content creation for UX components that allows for copy efficiencies and standardization
- Partner with other writers to produce engaging, conversational copy that adheres to brand and copy guidelines
- Work with multi-disciplinary teams, partnering with product designers, engineering, and product management (among other stakeholders) to find solutions to deliver value to users
- Independently manage deadlines on multiple simultaneous projects
- Keep the end user in mind at all stages of the process
Requirements
- 4+ years of experience working as a Content Strategist and/or information architect
- Strong understanding of experience principles and customer needs such as motivations and behaviors, with the ability to translate them into engaging and actionable deliverables
- Excellent verbal and written skills to be able to communicate both technical and non-technical savvy audience members
- Experience working on multiple projects simultaneously and delivering solutions that meet project needs, timeframe
- Experience working across platforms and devices (mobile, tablet, desktop) and building full content strategy eco-systems across digital platforms
- Ability to prioritize tasks and meet deadlines under pressure with little supervision
- Experience presenting to, and working with, cross-disciplinary teams
- Experience working in an agile and/or lean environment
- Has a startup mentality and is comfortable working in ambiguity
Considering US locations only for this position and PT time zone requirements may apply in order to address team and business needs.
About Albertsons
Albertsons Companies is admired for our national strength, deep roots in our communities, and a team that has a passion for food. We operate in 34 states and the District of Columbia under the Albertsons banner, as well as Safeway, Tom Thumb, Jewel Osco, Shaw's, and many more recognizable names. Albertsons seeks to offer customers an easy, exciting, and friendly ecommerce experience for our 34 million-plus weekly customers.
