UX Writer

Veterans Sourcing Group is seeking a User Experience Designer II/UX Content Designer for a hybrid role in Portland, OR 97214.

Type: Hybrid role, 1-2 days a week in the office

Contract: Long Term - Possible to extend or Hire

Location: Portland, OR 97214

The UX Content Designer will join a team creating microcopy for e-commerce related customer-facing experiences and will work closely with our design systems team to establish internal content guidelines and other documentation. You will work across many different parts of the organization with a focus on increasing the clarity and usability of the experience through the lens of content design.

Candidate must be located in Portland (OR) and able to occasionally work from the office (1 to 2 days a week preferred).

As a UX Content Designer, your projects might include:

• Using data and evidence to create experiences and content that speaks to customers, right at the moment they need it, to enhance product, discovery, trial, purchase, use, and renewal.
• Coordinating with content developers across the customer journey to ensure messaging is clear, concise, and cohesive.
• Defining content strategy for specific features or initiatives, and providing rationale for content choices
• Collaborating closely with UX designers, Product Managers, and other content designers to create frictionless customer experiences
• Infusing passion, care, and attention to detail in platform experience artifacts to build brand trust
• Testing and measuring microcopy effectveness. Iterating content based on feedback and analysis.
• Contributing to division and company-wide terminology and taxonomy projects, including a terminology reference for our experience, designers, project managers, and engineers
• Experimenting with new tools and identifying opportunities to define and refine processes that increase efficiency, consistency, and scalability

Minimum Qualifications

• 4+ years experience, creating UX-focused content
• Excellent writing skills: succinct, clear, empathetic, and engaging, with an interest in the intersection of language and user experience
• Understanding of how content, tone, and voice affect the usability of a product, app, landing page, or website
• Demonstrated ability to work collaboratively on cross-functional teams, solving customer challenges through problem definition, workflow analysis, schematics, wireframes, and prototypes
• Basic knowledge of customer journeys and how to identify opportunities for content touch points
• Excellent communication skills with the ability to distill complex ideas, varied viewpoints, and large amounts of data to their essence
• Strong understanding of language, models, taxonomies, linguistic principles, and AI/ML-driven conversations
• Experience with Figma and/or other content design tools
• Hands-on knowledge of qualitative or quantitative research and analysis

Preferred Qualifications

• Bachelor's degree (English, Communications, Design, IA, or HCI preferred) or equivalent work experience within a related field
• Experience with agile software design methods