Senior UX Content Strategist

At JustAnswer, we are looking for a Senior UX Content Strategist to be part of our innovative User Experience team and drive impact across all experiences for our products. This is a 7-month temporary role, providing coverage during family leave for a key member of our team, with the duration from August 1, 2024 to February 28, 2025.

In this role, you will play an integral part in testing new revenue-driving opportunities, contribute to the incubator Labs team, and work on conversational UX. You'll collaborate with talented colleagues and be fully integrated into day-to-day operations.

What You'll Do

• Drive high-level strategy and write high quality, easy-to-understand copy for new product features and products
• Continually push to improve content for customers and business objectives
• Draft LLM prompts and collaborate across departments to refine work
• Seek out new uses of LLMs to improve efficiency and enhance the product
• Collaborate with UX designers, product managers, data analysts, and engineers
• Lead user testing and maintain quality for Design System and Copy Style Guides
• Define yourself as an integral member of the UX team
• Work with product and engineering to execute strategy
• Collaborate with product partners to set priorities and design approaches
• Demonstrate thought leadership and contribute expertise across content design, storytelling, interaction design, visual design, user research, and online user behavior
• Possess a strong wit and copy editor's eye to writing style, grammar, and punctuation

What We're Looking For

8+ years of experience as a UX content strategist (or writer), with a strong portfolio showcasing successful UX solutions. Skilled in Figma, UserTesting.com, Office 365, and LLMs like ChatGPT. Proficient in the current state of web technology and best practices. Experience working in a fast-paced environment, supporting cross-functional teams and handling multiple projects simultaneously. Demonstrated experience with creating content and communicating effectively while delivering world-class user experiences. Superb communication skills (verbal, written, and visual) and the ability to influence and build consensus. Strong attention to detail and a data-driven approach to decision-making. Please include your swoon-worthy portfolio with examples of successful UX solutions and designs along with your application to be considered.

About Us

We are a San Francisco based company founded in 2003. Our mission is simple: we help people. We have democratized professional services by connecting customers with verified and vetted Experts who provide reliable answers at any hour and on any budget. JustAnswer members enjoy round-the-clock access to 12,000+ doctors, lawyers, tech support, mechanics, vets, home repair pros, and more. In the last 20 years, we have helped 22 million customers in 196 countries by answering more than 25 million questions.

Why Join the Team

With 1,000+ employees, we are growing at an amazing pace. Our hiring criteria: Smart. Fun. Get things done. We love what we do and celebrate our success together, best of all, you get to work at a hot company that's (drum roll, please) profitable!

Our JustAnswer Promise

We strive together to make the world a better place, one answer at a time. JustAnswer's mission is to help people. We do this by connecting our members with verified Experts to help answer life's questions and solve problems. It's not every day in your life that you get to be a part of a simple yet powerful mission. We pride ourselves in doing things the JA Way.

If these things matter to you, come join the team here at JustAnswer!

Perks And Benefits

• Fully Remote Work Environment
• Competitive Pay
• United Healthcare PPO, Kaiser
• FSA and HSA options, including Dependent Care Spending
• Dental & Vision
• Employer paid Long & Short - Term Disability
• Employer paid life insurance
• Flexible time off
• 11 company holidays
• 401k with company matching
• Paid parental leave
• Charitable donation matching
• JustAnswer subscription with access to 12,000 experts in over 700 categories

And let's not forget having fun! Our Minister of Fun organizes weekly pop-up lotteries for prizes, monthly virtual bingo, trivia competitions, photo contests, puzzles, virtual mixed-team lunches, and spirited company-wide challenges!

Remote From these States

Arizona, California, Florida, Georgia, Idaho, Illinois, Indiana, Massachusetts, Michigan, Nevada, New Jersey, New Mexico, New York, North Carolina, Ohio, Oregon, Pennsylvania, South Carolina, Texas, Virginia, Washington, West Virginia and Wisconsin.

Pay Transparency

JustAnswer will provide pay transparency information upon application to those in qualifying jurisdictions.

Our Commitment to Diversity

At JustAnswer, we embrace workplace diversity. We believe that diversity drives richer insights, fuels innovation, and creates better outcomes. We are committed to attracting and developing an engaged and inclusive workforce. Team members from diverse backgrounds and unique perspectives are crucial to the JustAnswer mission of helping all people. Individuals seeking career opportunities at JustAnswer are considered without regard to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, sexual orientation, gender identity, or any other protected status under all applicable laws, regulations, and ordinances.