Technical Writer II

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Do you love solving complex problems?

Would you enjoy making a difference to our customers' experience?

Join our Technical Writing team

Our Technical Writing team is responsible for creating content that assists both users and developers working with Akamai products. Writers specialize in UI text, in-product user assistance, product documentation, and API/Developer materials.

Help us deliver best-in-class documentation

You'll join an already-established writing team focused on creating customer-facing content. You'll collaborate with a cross-functional team, including Engineering, Product Management. You'll develop high-quality content to enhance our customer experience. You'll create both reference and task-based content that enables and supports Akamai's customers.

As a Technical Writer II, you will be responsible for:

• Collaborating closely with product managers and engineers to plan user-assistance projects
• Driving documentation projects through the complete development cycle. Identifying risks, solving problems, and communicating project progress.
• Producing customer-facing documentation for both GUI and API environments
• Learning and mastering new documentation tools, methods, and delivery mechanisms as the work requires
• Creating and maintaining all types of technical documentation and application content aimed at Akamai customers
• Creating UI text and in-app guidance to help customers navigate through Akamai products
• Understanding user goals and working with cross-functional teams to scope the user assistance deliverables

Do What You Love

To be successful in this role you will:

• Demonstrate 2-3 years of experience in Technical Writing field
• Be skilled in using content development tools
• Have a solid understanding of HTML
• Have demonstrated experience writing UI text, in-app guidance, product documentation, and API documentation.
• Have demonstrated experience using source control (GIT)
• Be capable of optimizing development and documentation processes
• Possess excellent communication and writing skills in English

Work in a way that works for you

FlexBase, Akamai's Global Flexible Working Program, is based on the principles that are helping us create the best workplace in the world. When our colleagues said that flexible working was important to them, we listened. We also know flexible working is important to many of the incredible people considering joining Akamai. FlexBase, gives 95% of employees the choice to work from their home, their office, or both (in the country advertised). This permanent workplace flexibility program is consistent and fair globally, to help us find incredible talent, virtually anywhere. We are happy to discuss working options for this role and encourage you to speak with your recruiter in more detail when you apply.

Learn what makes Akamai a great place to work

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We power and protect life online, by solving the toughest challenges, together.

At Akamai, we're curious, innovative, collaborative and tenacious. We celebrate diversity of thought and we hold an unwavering belief that we can make a meaningful difference. Our teams use their global perspectives to put customers at the forefront of everything they do, so if you are people-centric, you'll thrive here.

Working for you

Benefits

At Akamai, we will provide you with opportunities to grow, flourish, and achieve great things. Our benefit options are designed to meet your individual needs for today and in the future. We provide benefits surrounding all aspects of your life:

• Your health
• Your finances
• Your family
• Your time at work
• Your time pursuing other endeavors

Our benefit plan options are designed to meet your individual needs and budget, both today and in the future.

About Us

Akamai powers and protects life online. Leading companies worldwide choose Akamai to build, deliver, and secure their digital experiences helping billions of people live, work, and play every day. With the world's most distributed compute platform from cloud to edge we make it easy for customers to develop and run applications, while we keep experiences closer to users and threats farther away.

Join us

Are you seeking an opportunity to make a real difference in a company with a global reach and exciting services and clients? Come join us and grow with a team of people who will energize and inspire you!