Technical Writer

Required Technical Skills:

• Proficient in API and DITA/XML, including best practices with markups, tags, entitlements, and topic types
• Experience with content management systems (CMS) and other authoring tools, such as Ixiasoft, Oxygen, XML, xMetal, and Visual Studio Code
• Exhibit strong written and verbal communication skills

Role:

• Collaborate with cross functional teams (Product Managers, Engineers, Testers, etc.) to create and update technical content
• Accountable for the successful completion of high-quality projects within the technical writing function
• Ensure the documentation aligns with the CS&D writing standards
• Manage the review lifecycle and address input and feedback received from internal business partners and external customers
• Provide excellent customer service to our business partners and customers
• Author in XML or markdown, for content creation and editing
• Publish technical content to multiple platforms and output types, such as PDF, HTML, Wiki, and online help file generation
• Create value for our customers, partners, and colleagues
• Grown together to achieve our goals