Senior Content Designer

Your focus will be on in-app product content for Cloud Storage, Photos, and Lists. On a typical day, you might work with an interaction designer and product manager to craft copy for a feature or flow, explore terminology for a new concept, develop copy treatments for a user research study or in-product experiment, bring your voice to a design critique of proposed features or scenarios, draft a new entry for our term list and review with the team, and observe a customer study.

You'll love this role if you're passionate about words, design, and technology. You enjoy a variety of writing challenges, from teeny mobile spaces to coherent cross-product flows to friendly how-to articles. You thrive in creative, collaborative cultures, yet are disciplined, organized, and able to independently manage the details of your work. You're proactive about communicating priorities and trade-offs—and adjusting as you get feedback. You're self-aware, growth-minded, and composed.

Responsibilities:

• Write and edit friendly, brilliantly clear UX copy with brand flair.
• Perform functional and editorial quality assurance on content as appropriate.
• Understand and effectively use our content model, content types, style guide, and brand voice.
• Use multiple sources of customer data to inform strategic content direction and improvements.
• Identify opportunities for content additions, improvements, and reuse/repackage and effectively pitch those ideas to the team and stakeholders.

Requirements:

• 7 years of experience writing end-user facing UX copy (applications, web, ecommerce, etc.).
• Proficient with editing copy in design software like Figma.
• Portfolio of writing and content samples.
• North American English fluency.
• BA/BS degree in English, Communications, Creative Writing, Journalism, or other literary/communication subjects.

Required Skills:

• Proficient with Microsoft Office products.
• Proficient with editing copy in design software like Figma.
• Portfolio of writing and content samples.

Preferred Skills:

• Natural and inquisitive passion for modern technology.
• Experience working with Design discipline (interactive, visual, research).
• Experience with digital content tools/CMS.
• Experience working with customer research.
• Agency copywriting experience.
• Flexible, versatile writing across form factors, subject matter, and audiences.
• Self-motivated collaboration and problem-solving skills.

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