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UX Writer, Airbnb.Org

Airbnb San Francisco, CA
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Job description

The Human team is looking for a writer that can help develop the narrative for the Open Homes products and community. The UX team within Human is small, but mighty. We’re looking for someone who can be resourceful, flexible, and can effectively prioritize their work.

Through the Open Homes program, we invite our hosts to open their homes to those that have been forcibly displaced and need temporary housing. We are a small, high-leverage team with diverse expertise in both product and operations. We move quickly, partner with relief agencies throughout the world, work directly with the people we’re serving, and look to create scalable solutions to global problems.

Though the main focus of this role will be UX Writing, this person will need to be comfortable writing content for multiple channels, including landing pages, emails, and short articles.


  • Contribute to a product team of designers, researchers, product managers, engineers, and data scientists
  • Offer a content strategy perspective throughout the product development process, and influence strategic decisions across and within products to improve the overall experience and ensure consistency across platforms
  • Drive consensus across teams and advocate for solutions that balance the needs our hosts, guests, and nonprofit partners with our business goals
  • Write clear and concise content across multiple touch points (including product names, labels and navigational elements, emails, tutorials, marketing pages, and notifications)
  • Help people who use Airbnb feel welcome and empowered, carefully considering tone and writing content that’s consistent with Airbnb's mission of belonging
  • Work with other UX writers to maintain and evolve voice and tone guidelines and help evangelize those resources across the company
  • Develop content frameworks, product narratives, and other deliverables that explain your recommendations and help people understand the practice of content strategy
  • Approach all of your work with a global mindset, advocate for designs and language that internationalize well, and work with our translations team to improve quality
  • Share your work with other UX writers and Human team members, provide feedback on their work, and contribute to the team through mentoring, onboarding or recruiting


  • 5+ years professional writing experience
  • Excellent writing and editing skills
  • Experience writing content for web/mobile products  
  • Experience writing emails, landing pages, or editorial content
  • Proven ability to collaborate successfully with cross-­functional partners
  • Ability to work independently in a fast-paced environment
  • Passion for Airbnb Open Home’s mission and deep empathy for our diverse community
  • Experience writing stories or more long-form editorial content
  • Experience with trauma informed writing is a plus 
  • Experience writing for social impact products or audiences is a plus
  • Solid understanding of email marketing and social channels are a plus
  • Portfolio of writing samples
Salary range Not specified
Date posted 11th January 2021
Commitment Full-Time
Place of work San Francisco, CA
Additional information
Apply now You will be taken to the employer's website to submit your application.
Apply now You will be taken to the employer's website to submit your application.
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