Technical Content Designer

Anaplan. As the engine behind back-office system connectivity, you might not recognize our name, but our customers rank among the who’s who in the Fortune 50. Coca-Cola, LinkedIn, Adobe, and Bayer are just a few of the 2,000+ companies that rely on our best-in-class platform and its native AI capabilities to see, plan, and lead their businesses. By dynamically connecting financial, strategic, and operational plans in real-time, companies trust Anaplan to give them the power to anticipate change, address complexity, deliver operational insights, increase profits, and stay ahead of their competition.

What unites Anaplanners across teams and geographies is our commitment to our customers’ success and our collective motivation to achieve ambitious goals. We champion diversity of thought and ideas, and we behave like leaders irrespective of title. When you work for us, you’ll be part of a winning culture that’s dedicated to creating opportunities for our customers, partners, and employees. We hope you’ll join us. Let’s create something incredible together!

We're looking for a technical content designer to join the Content Services team in York, this role is office based requiring you to go into the office a minimum of 2 days a week.

Your impact

Traditionally, this might have been called a technical writing role. It is. But it’s so much more than that. We’re looking for a technical content designer who's smart, adaptable, comfortable with ambiguity, and keen to engage with the latest thinking in content development. The person in this role will quickly understand technical concepts and systems and then write quality copy that follows our style guidelines. You’ll use standard technical writing principles to create clear, unambiguous user documentation in a friendly, conversational style. We need you to write, write, write, and love doing it.

You’ll have a strong interest in content itself — how you write it — how you structure it — and how you deliver it. You’ll be proactive and willing to share your ideas and play an active role in the wider team. We're also looking for a cultural fit. It’s important that you can work within our values of innovation, accountability, collaboration, transparency, resilience, empathy, authenticity, and a desire to learn. So, even if you don’t tick all the boxes, if you have a strong interest in creating technical documentation that delivers simplicity in the face of complexity, we want to hear from you.

Responsibilities

• Write technical documentation for our software platform. Those solutions might include written documentation, videos, infographics, walkthroughs, or API documentation.
• Collaborate with subject matter experts across our global organization to make sure that your documentation is comprehensive, accurate, and valuable. Attend meetings to gather requirements — ask questions — occasionally, be available to remote teams, across time zones, to gather requirements and feedback.
• Work closely with other members of the technical content team to provide timely delivery of content: we work as a team and help wherever we can.
• Work closely with other members of the technical content team to provide consistent style and tone across all content by reviewing each other’s work.
• Plan and execute content, information requests, and tasks on time, and to the highest standards.

Your Qualifications

• Bachelor's degree in English, Journalism, Communications, Technical Writing, or equivalent practical experience.
• At least three years experience as a technical writer, preferably in a software environment.
• Fluent in English with a wide vocabulary and strong grammar.
• Comfortable with the Agile development process, and basic knowledge of Confluence, JIRA, and GIT.
• Experience working with enterprise business planning or financial data.

Our Commitment to Diversity and Inclusion

Build your job in a place that thrives on diversity, inclusion, and belonging. We believe in maintaining a hiring and working experience in which all people are respected and valued, regardless of gender identity or expression, sexual orientation, religion, ethnicity, age, neurodiversity, disability status, citizenship, or any other aspect which makes people unique. We hire you for who you are, and we want you to bring your true self to work every day!

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, perform essential job functions, and receive equitable benefits and all privileges of employment. Please contact us to request accommodation.

Fraud Recruitment Disclaimer

It has come to our attention that fraudulent and fictitious job opportunities are being circulated on the Internet. Prospective candidates are being contacted by certain individuals, mainly through telephone calls, emails and correspondences, claiming they are representatives of Anaplan. The main purpose of these correspondences and announcement is to obtain privileged information from individuals.

Anaplan Does Not

• Extend offers to candidates without an extensive interview process with a member of our recruitment team and a hiring manager via video or in person.
• Send job offers via email. All offers are first extended verbally by a member of our internal recruitment team whenever possible, and then followed up via written communication.
• All emails from Anaplan would come from an @anaplan.com email address. Should you have any doubts about the authenticity of an email, letter or telephone communication purportedly from, for, or on behalf of Anaplan, please send an email to humanresources@anaplan.com before taking any further action in relation to the correspondence.