Technical Writer

Cyderes (Cyber Defense and Response) is a pure-play, full life-cycle cybersecurity services provider with award-winning managed security services, identity and access management, and professional services designed to manage the cybersecurity risks of enterprise clients. We specialize in multi-technology, complex environments with the in speed and agility needed to tackle the most advanced cyber threats. We leverage our global scale and decades of experience to accelerate our clients’ cyber outcomes through a full lifecycle of cybersecurity services. We are a global company with operating centers in the United States, Canada, the United Kingdom, and India.

About the Job:

Cyderes is seeking a Technical Writer to join our talented team. This role will work in lockstep with customer contacts and the Identity and Access Management (IAM) Team analysts to document customer processes in the form of Standard Operating Procedures (SOPs), Operations Manuals, and Escalation Procedure Documents (EPDs). The Technical Writer will attend knowledge transfer sessions with Cyderes and customer Subject Matter Experts (SMEs), create the requested documentation, and provide the documentation to the Cyderes SMEs. Upon updating the documentation, if required, the Technical Writer will provide the final version of the document to the Customer SMEs. This position requires someone who is passionate about effective written technical communication and cybersecurity. This role requires an individual who values the challenges associated with a complex, high stakes and fast-paced environment. A flexible and highly adaptable mindset is an absolute necessity.

Responsibilities:

• Create and maintain Standard Operating Procedures (SOPs) and related development materials
• Draft and edit technical and process documentation for multiple external customers
• Review and update existing technical documentation to reflect product enhancements and procedure changes
• Ensure compliance with industry best practices and Identity & Access Management (IAM) Team standards in creating and formatting content
• Collaborate with Managed Services and other IAM teams to gather information and to ensure quality and accuracy of content
• Create and edit internal IAM documentation as required

Requirement:

• Minimum 1 year of demonstrated proficiency with technical writing tools; intermediate level with Microsoft Office and SharePoint; Lucidchart; Google Docs and Sheets; and Confluence
• Working familiarity of Microsoft Word styles
• Strong verbal, written, and interpersonal communication skills; excellent command of the English language, including grammar, spelling, and punctuation
• General knowledge of cybersecurity principles and technologies is a plus
• Strong organizational and time-management skills
• Client-facing communications experience

Preferred Skills:

• Minimum of one year of experience authoring technical documentation for a cybersecurity audience
• Experience in working in complex, fast-paced environments
• Ability to interface with multiple team members/projects concurrently & effectively
• Ability to prioritize, manage, and balance time among multiple tasks and projects
• CompTIA Security+ or similar is considered an asset

Cyderes is an Equal Opportunity Employer (EOE). Qualified applicants are considered for employment without regard to race, religion, color, sex, age, disability, sexual orientation, genetic information, national origin, or veteran status.

Qualified applicants are considered for employment without regard to race, religion, color, sex, age, disability, sexual orientation, genetic information, national origin, or veteran status.

Note: This job posting is intended for direct applicants only. We request that outside recruiters do not contact us regarding this position.