UX Writer

Join us to do the best work of your career and make a profound social impact as a UX Writer on our Digital Communications and UX Design group in Round Rock, Texas.

The Services Customer Communications team oversees creating and governing all transactional content that is sent to Services customers. This content is executed across digital communications channels, including email, SMS, system notifications, UI messaging, social media, chatbots, and internal tools. While the primary focus will be on transactional touchpoints, you’ll also experiment with new avenues to build holistic and connected end-to-end experiences.

In this role, you’ll collaborate with designers, writers, developers, and other key business stakeholders to create, test, and improve communications. Understanding the context and where the customer is in their journey is critical to being successful in this role.

• Simplify internal technical and non-technical information to compose quality writing in the form of email messages, notification texts, and other communications that our customers can understand and use to get the most out of our service offers
• Craft, write, edit, test, and improve content to align with Dell’s brand voice and the Services style guide
• Become an expert in your assigned workstreams or product groups
• Evaluate the customer’s communication journey across different channels to understand what information is relevant and useful to the customer
• Inspire the Services Customer Communications team to become advocates in how they use content in designs and storytelling.
• Work alongside researchers to understand customer needs and mindsets, uncover new opportunities for engagement, and define what information is needed
• Evolve with trends in content design and UX to stay informed of best practices

Take the first step towards your dream career

Every Dell Technologies team member brings something unique to the table. Here’s what we are looking for with this role:

Essential Requirements

• 2+ years of experience working directly in UX writing, content design, content strategy, or information architecture; 8+ years of related experience in a professional role with a Bachelor’s degree in marketing, English, journalism, technical publishing, or related fields; or 6+ years with a Master’s degree or PhD; or equivalent experience
• Experience writing clear, concise, and compelling content for different use case scenarios on a large complex website or software applications with standards in accessibility, and globalization in mind.
• Ability to design content solutions to improve systems, overcome technical constraints, and reduce content debt
• Strong storytelling skills and experience sharing strategic rationale of content decisions with stakeholders
• Mastery of conversational writing in United States English that is professional, yet approachable, and inclusive

Desirable Requirements

• Experience working with style guides, transactional email templates, qualitative research, and collaborative design and project tools such as Figma, Miro, LeanKit, and SmartSheet
• Experience working in an agile environment, product management or UX design.

Compensation

Dell is committed to fair and equitable compensation practices. The salary range for this position is $152,150 - $196,900.

Benefits And Perks Of Working At Dell Technologies

Your life. Your health. Supported by your benefits. You can explore the overall benefits experience that awaits you as a Dell Technologies team member — right now at MyWellatDell.com.

Who We Are

We believe that each of us has the power to make an impact. That’s why we put our team members at the center of everything we do. If you’re looking for an opportunity to grow your career with some of the best minds and most advanced tech in the industry, we’re looking for you.

Dell Technologies is a unique family of businesses that helps individuals and organizations transform how they work, live and play. Join us to build a future that works for everyone because Progress Takes All of Us.

Dell Technologies is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. Read the full Equal Employment Opportunity Policy here.

Job ID: R269872