Job description
At DevRev, we're building the future of work with Computer – your AI teammate. Unlike traditional tools, Computer unifies all your data sources, tools, and workflows into a single AI-ready platform, giving employees real-time insights, proactive suggestions, and powerful agentic actions. It extends your existing software with AI-native apps and agents that work alongside your teams and customers – updating workflows, coordinating across teams, and eliminating repetitive work. We call this Team Intelligence: human-AI collaboration that breaks down silos, brings people back together, and frees you to solve bigger problems. Backed by Khosla Ventures and Mayfield with $150M+ raised, DevRev is trusted by global companies across industries.
About The Role
DevRev’s Knowledge team is hiring a technical writer who has strong technical proficiency and strives for simplicity. You’ll join a small team that has built our external documentation set from scratch and ships on a rapid product cadence. This role reports to the Head of Knowledge Ops.
The Technical Writer is responsible for ensuring that documentation for our product is useful, findable, clear, correct, comprehensive, and consistent - and that it directly contributes to customer self-service and product adoption.
What You'll Do
- Write, review, publish, and maintain product documentation on the support portal, covering features across our AI product (Computer), platform capabilities (access control, customization, connectors), and integrations (Salesforce, Jira, Zendesk, etc.).
- Ensure documentation is available at launch and then deepen, expand, and improve it over time based on customer needs, support patterns, and product evolution. Sustaining documentation is as much of the job as creating it.
- Partner with product managers who own the content for their areas. Your job is to help them get documentation ready: structuring, drafting, editing, publishing, and driving the review process to completion on schedule.
- Identify and address knowledge base gaps by analyzing support ticket themes, deflection data, and customer feedback - not waiting for requests to arrive.
- Maintain and improve the documentation infrastructure: contribute to article health metrics, flag platform issues that affect KB quality (e.g., metadata hygiene, article visibility settings), and propose operational improvements.
- Hold subject-matter experts accountable for technical reviews. Documentation at DevRev is a cross-functional commitment: product managers own accuracy, and you drive the process that ensures it.
- Identify and implement opportunities to use AI and automation to scale documentation production, including AI-assisted drafting, content audits, and workflow automation.
What You'll Bring
- 3 - 6 years writing and maintaining software product documentation, preferably for SaaS or platform products.
- Strong command of documentation best practices: information architecture, essentialism, clear and direct prose.
- Experience sustaining a documentation set over time - not just writing first drafts, but iterating, expanding, consolidating, and retiring content as products evolve.
- Comfortable with knowledge base platforms, markdown, and version-controlled content workflows.
- Demonstrated ability to learn complex technical domains quickly - AI, APIs, integrations, access control, and similar concepts will be your daily vocabulary.
- Effective async communicator across time zones.
- Interest in using AI tools to augment documentation workflows for drafting, translation, content audits, or summarization.
Strongly Preferred
- Previous startup experience, demonstrating adaptability and proactivity in fast-paced environments.
- Familiarity with AI products, developer tools, or platform products with complex permission models.
- Experience using analytics (article views, search queries, deflection rates) to prioritize documentation work and measure impact.
DevRev is an equal opportunity employer and does not discriminate on the basis of race, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition, or any other basis protected by law.
