Content Designer

CONVERSATIONAL CONTENT DESIGNER

Must-Haves

• 4–6+ years of experience in Content Design / UX Writing
• Experience designing conversational, system-driven, or AI-assisted content experiences
• Strong ability to reduce ambiguity and risk through precise, structured language
• Experience working in Agile teams, specifically with product, engineering, and technical stakeholders
• Strong understanding of content systems (patterns, reuse, scalability) vs. one-off UI writing
• Proficiency in Figma and working within design systems
• Strong collaboration skills with cross-functional stakeholders and ability to adapt to different working styles
• Strong communicator; dependable and proactive in driving clarity around user needs, business objectives, and content behavior

Plusses

• Experience designing for Conversational AI (chatbots, virtual assistants, prompt/response design)
• Experience building content frameworks, taxonomies, or reusable conversation patterns
• Financial services or regulated environment experience
• Journey mapping experience, specifically for end-to-end conversational or AI-driven journeys
• Previous technical writing experience
• Experience defining content guardrails, evaluation criteria, or quality frameworks
• Wealth product experience (trading platforms, InvestorLine, etc.)

Day-to-Day

We are seeking a Content Designer to support AI-driven experiences for a Big 5 banking client. This role goes beyond traditional UX writing and focuses on shaping how AI-powered products behave, respond, and guide users through language.

You will partner closely with product, design, engineering, data, and compliance teams to deliver clear, consistent, and low-risk conversational experiences within a regulated financial environment. The ideal candidate is highly collaborative, systems-oriented, and comfortable working in ambiguity.

Responsibilities

• Design and deliver conversational experiences where language acts as the primary interface (e.g., chatbot / AI assistant interactions)
• Create structured response patterns, prompts, and reusable conversation frameworks to support scalable AI behavior
• Define and evolve voice, tone, and behavioral guidelines for AI-driven interactions
• Build and apply content guardrails to manage risk, ambiguity, and compliance in regulated financial scenarios
• Collaborate with product, engineering, data, and legal teams to ensure safe, accurate, and aligned AI outputs
• Translate complex financial concepts into clear, actionable, client-facing language
• Write and structure content across experiences, including AI responses, UI copy, onboarding flows, and help content
• Apply content design principles and plain language standards, ensuring alignment with WCAG accessibility guidelines
• Contribute to content systems, including patterns, taxonomy, and knowledge structures for reuse across multiple journeys
• Partner with UX Research to test and validate conversational experiences and iterate based on insights
• Participate in Agile ceremonies, design sprints, and ideation sessions to ensure content is integrated early in the design process
• Maintain and evolve content within design systems (e.g., Figma, Zeroheight), ensuring consistency across platforms
• Support content governance, including version control, stakeholder alignment, and backlog prioritization
• Track and evaluate content performance, including quality and effectiveness of AI-generated responses
• Advocate for content design best practices and responsible AI principles (clarity, transparency, user trust)

Requirements

• 4+ years of work experience with Conversational AI
• 4+ years of work experience with Content Design
• 3+ years of work experience with Chatbot Design