Technical Writer

We are looking for an experienced and motivated technical communicator who wants to make a difference. The technical writer is a technical documentation specialist who can deliver high quality content and guide junior team members to do the same. As part of the Global Technical Communications team located in Cork, you will support Johnson Controls business units to fulfil their technical documentation requirements. The technical writer plays an important role in implementing the tech comms roadmap. You will work closely with stakeholder teams to deliver technical content according to product deadlines.

How You Will Do It

The Senior technical writer independently develops complex documents and document strategies for team members. You will work with engineers to obtain source material and will supervise other technical writers in the creation of documentation sets for new products (mainly JCI Data Centre cooling Products). As an expert in the technical writing field, you will implement standard industry style guides in addition to the JCI house style. You will work with document control and peer review systems. You will interact with engineers from around the world. You should adapt readily to changing work demands and maintain composure under pressure. You must work effectively with peers, share information, demonstrate integrity, and deliver on your commitments.

What We Look For

• Extensive experience writing and editing technical content.
• Four year degree in a writing or technical discipline (technical documentation, journalism, English, computer science).
• 2 years as a technical writer.
• Expertise in creating a variety of outputs including PDFs, web, help files, and other digital media.
• Experience understanding of documentation software such as Arbortext, Oxygen, Framemaker, MadCap Flare, etc.
• Ability to create raster and vector illustrations with minimal supervision using standard tools such as Adobe Photoshop, Illustrator, or GIMP.
• Knowledge of established processes, style guides, and best practices for the design and creation of technical content

[Preferred Qualifications – Education, Skills & Experience]

• Background in topic-based writing
• Planning and scheduling skills
• Project management skills
• Knowledge of DITA or other XML standards
• Experience with API documentation
• Experience working on global team… more