Technical Writer

Komatsu is an indispensable partner to the construction, mining, forestry, forklift, and industrial machinery markets, maximizing value for customers through innovative solutions. With a diverse line of products supported by our advanced IoT technologies, regional distribution channels, and a global service network, we tap into the power of data and technology to enhance safety and productivity while optimizing performance. Komatsu supports a myriad of markets, including housing, infrastructure, water, pipeline, minerals, automobile, aerospace, electronics and medical, through its many brands and subsidiaries, including TimberPro, Joy, P&H, Montabert, Modular Mining Systems, Hensley Industries, NTC, and Gigaphoton.

Job Overview

Komatsu is looking for a technical writer with a passion for technical communication, ready to help us redefine the user experience of our customers.

The Technical Writer researches, writes, and edits technical information for documents such as operation manuals, service technician manuals, and parts catalogues. They collaborate with engineers, field personnel, trainers, and more to ensure quality information for customers. They ensure that content is accurate, complete, and meets quality and style standards. Supports establishing writing standards and style guidelines. Supports researching innovative new solutions to legacy methods of writing to improve the customer experience.

Reports to: Manager, Technical Communications Product and Services

Shift: Monday to Friday, 8 hours- Hybrid

Location: Conyers, or Cartersville, Georgia

Relocation: Relocation Eligible

Responsibilities

• Technical publication development for Service manuals, Operation and Maintenance manuals, Parts Catalogs and technical bulletins
• Project Management of new products and product enhancements
• System and workflow improvements using technology and project planning
• Lead projects for improving internal and external systems to enhance the customer experience through content development and digital delivery

Qualifications/Requirements

• BA/BS in engineering, technical communication, or related field, or 5-10 years equivalent work experience.
• Understanding of bills of materials, engineering change releases, and engineering drawings required.
• Experience working with XML writing systems, DITA preferred
• Experience managing projects on time.
• Strong organizational skills and ability to prioritize projects.
• Strong oral, written, and presentation skills
• Microsoft Office/365 and current applications proficiency.
• Previous experience with Adobe products: Acrobat, FrameMaker, Illustrator, Photoshop
• Excellent interpersonal skills and ability to work with multiple teams
• Strong technical background hydraulic/electrical/mechanical systems
• Aptitude to research and quickly understand new machine technologies

Komatsu is an Equal Opportunity Workplace and an Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.