Job description
The User Experience team at Blue Shield of California is looking for a Sr. UX Content Designer. We're a highly collaborative group of designers with a passion for making healthcare accessible and understandable. Our contractors are currently 100% remote within the United States. We work on a wide variety of complex digital projects with numerous stakeholders across a distributed organization. The right person cares about quality content design and the opportunity to go deep but also enjoys casual editorial consultations with other members of the team.
You must be a superb writer and editor.
You have
- 7+ years of experience in UX writing, information architecture, and content strategy for products used on a variety of devices
- Experience that includes most, if not all, of the above items listed under responsibilities
- Figma or Sketch skills
- A portfolio showcasing projects with clear, concise UX writing and content strategy artifacts. Case studies are a huge plus.
- An English or Journalism degree (desirable but not required)
Your responsibilities will include
- Leading content design for both small and large projects
- Developing UX content strategy based on business requirements, including information architecture and user flows
- Conducting content audits, evaluating existing experience, and analyzing competitor experiences
- Delivering microcopy that meets design system standards
- Working with leadership, UX team, and project management to establish sprint deliverables
- Researching, evangelizing, and following best practices for UX content strategy and UX writing
- Collaborating closely with other UX designers, particularly interaction and visual designers, and UX researchers
- Tracking down answers from subject matter experts and other partners
- Building alignment between UX team members, product managers, and developers
- Meeting grade level requirements and creating content for non-native English speakers
You are
- Passionate about collaboration
- Interested in site metrics and content testing
- Data informed, not data driven
- Curious yet persuasive
- Comfortable with ambiguity
- Self-directed but also collaborative
- Used to hitting deadlines and helping manage expectations for your deliverables
Bonus if you have
- Interest and experience in healthcare and health insurance
- Taxonomy experience
- Understanding of trauma-informed content and trust design
- UserZoom testing experience
Our interview process includes presenting a sample from your portfolio as well as a short writing exercise. Thanks for your interest!
