Senior Content Designer

Linkage is hiring a contractor for a self-driving technology company with a mission to make it safe and easy for people and things to move around. Building on software and sensor technology this company is now launching the world’s first fully self-driving transportation service that will take members of the public from A to B at the touch of a button.

Project Goals

We’re building a first-of-its-kind service. Our user experience team is designing a complete end-to-end experience including a rider app, in-vehicle interface, and external help center. In this new frontier of human-computer interaction, there are countless opportunities to imagine innovative interactions, features, and communications.

Program Scope

This program includes enduring projects in content design and UX writing with a large focus on mobile app work.

Responsibilities

• Trip experience content - Create and/or revise content for app flows from booking a trip to end-of-ride feedback including a system of push notifications to keep riders informed of their trip status.
• Education content - Create content and propose optimal placement across the rider journey to educate riders on various aspects of the service. This includes trip status push notification content and overall strategy.
• Marketplace - Support new ways of delivering rides to customers with UI and content that clearly presents options.
• Style guidelines – Document specific mobile and in-car experience writing best practices as guidelines are developed and keep documentation up to date.

Expectations

• Onboarding may be required for specific tools
• Full time (40 hours / week + overtime as needed)
• Remote friendly