18 Month Fixed Term Contract / Secondment Opportunity
£37,575 – £38,769 pa, plus a £4,029 pa Market Supplement
About The Role
As an Associate Content Designer in the Customer Experience team, you will work alongside colleagues to make sure that residents can easily find accurate, useful information on the council website (hackney.gov.uk)
To Do This, You Will
About You
We don’t expect you to tick every box on our job description. The most important things we are looking for are:
About The Team
The Customer Experience team is part of Customer Services and ICT. We’re made up of service designers, user researchers, product managers, data analysts, and software engineers. We formed in 2021, and have done some great work since, including:
We’re now looking to grow the team and recruit a number of roles, including this one.
What We Do
Our vision is to help residents get the best possible services from the council. We help people find information, use services, and get support in a way that works for them. To do this we:
What We Love About Working For Hackney
Some things we love about working for Hackney:
In Return You Will Benefit From
Where we work
We offer hybrid working. You will be expected to come into our offices in the Hackney Service Centre to work with your team for a minimum of two days a month, however many of us prefer to come in more frequently. Like many organisations, our hybrid arrangements are evolving and you may be expected to work from the office more frequently in future.
Talk to us or ask any questions
If you’d like an informal chat about the role, you can speak to Laura McAllister, Product Manager. Contact her via email: laura.mcallister@hackney.gov.uk
Closing date for applications:
12 May 2024 (22:59)
Interview date:
27 May 2024
We are also working towards our vision, which is to be a place for everyone; where residents and staff can be proud; a place that celebrates diversity and where everyone can feel valued, included and involved. In order to achieve this, we look for people who are:
Proud; Ambitious; Pioneering; Open; Proactive; Inclusive.
Hackney Council works to eradicate discrimination on the basis of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex and sexual orientation.
We also recognise that people can be disadvantaged by their social and economic circumstances, so we will also work to eliminate discrimination and disadvantage caused by social class. We also welcome those interested in flexible working. We particularly welcome applications from disabled people, as this group is currently under represented in our workforce.
The Council has a dedicated employment support service (Hackney Works), which offers Hackney residents guidance in relation to applying for jobs. If you are thinking about applying for a job, please contact the Hackney Works team to find out what support is available: hackneyworks@hackney.gov.uk
If you want to work in a place where you can represent our values so we achieve the best for our residents, please click on the apply button below.
The recruitment process is anonymous. Therefore, we do not accept supporting statements or CVs.
When applying, there will be a number of questions relating to the post on the application form. It is essential that you complete the application questions, responding to each using examples of your skills, knowledge and experience.
We will not accept applications where Artificial Intelligence (AI) has been used to assist with completing the competency questions or any part of the application form.
This application process replaces a supporting statement.
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