UX Content Designer

Role: Senior UX Content Designer

Location: Toronto, ON (4 days onsite 1 day remote)

Duration: 12 Months

Type: Full-Time Contract

What will the designer be working on?

Online banking and digital servicing capabilities that empower clients to be independent and confident by creating simplified self-service online banking products to fulfil their unique needs and positively impacting their experience.

Main Responsibilities:

• Work within their squad (Interaction Designer, Visual Designer, Content Designer, Design Research and Manager), to research and identify the client’s problem
• Create and evaluate potential solutions
• Create, test and translate the content
• Support their cross-functional partners: product managers, project managers, business analysts, developers and quality assurance teams while designing and building the solution
• Deep knowledge of the design process
• Ruthless editing skills to simplify content
• The ability to create content that increases client engagement
• Strong collaboration skills
• A curious, strategic, and analytical mindset;
• A natural leader self-starter with solid time management and presentation skills
• Experience designing mobile-first and comfort working on multiple projects
• Has adapted relatively quickly to our ways of working (3 months)
• Has extensive knowledge of design system and approach to content
• Fully collaborates with the immediate team (squad) on a daily basis
• Is self-motivated, self-sufficient, understands well how to be successful in a larger team environment and with multiple cross-functional partners, can identify opportunities for improvement within the team and contributes enthusiastically

Must Haves

• Content experience in digital product (UX writing for web and apps)
• Experience in mobile-first content
• Demonstrated ability to edit to the main client message
• Experience working in Lean UX / Agile project management environments
• Basic understanding of Interaction design, Visual Design
• Experience with usability research (focus on content)

Nice to Have:

• Has worked with large design teams and multiple stakeholders (Product/Business/Technical partners)
• Figma, Confluence, Jira experience
• Has worked on content strategy projects
• Basic, working knowledge of written French to spot translation issues
• A working knowledge of accessibility standards and methods to address them

"We use AI in the hiring process."

“Mindlance is an equal-opportunity employer. We are committed to inclusive, equitable, barrier-free recruitment and selection processes, and a work environment in accordance with the Accessibility for Ontarians with Disabilities Act (AODA). We will be happy to work with applicants requesting accommodation at any stage of the hiring process”.