Lead Content Designer

Join us to build a more rewarding financial future for all Canadians at Neo, we're on a mission to build a more rewarding financial future for all Canadians. Life at a rapidly expanding tech startup isn't for everyone. It's complex, fast-paced, high-pressure, but also incredibly fulfilling. Since its founding in 2019, Neo has gained incredible traction and is one of the fastest-growing fintech companies in Canada.

#1 Fastest Growing Company in Canada for 2024 by Globe & Mail Deloitte’s Fast 50 in Canada Winner for 2023 and 2024
LinkedIn's Top Startup in Canada for 2022 and 2023
Top-ranked mobile apps and credit cards
Team of 700+ people
1M+ customers
10K+ retail partners

The Role

As a Lead Content Designer, you'll shape the future of Neo's writing. You'll bring a deep expertise in writing along with strategic thinking to guide content across teams and throughout the customer journey.

Combining a product and marketing mindset, you'll be comfortable weaving narratives across experiences. You'll seek opportunities to use your background in writing and UX design to solve core cross-functional challenges.

• Craft, edit, and test writing to create engaging and clear content across the suite of digital financial products.
• Collaborate with Product and Design to improve consistency, delivery, and execution of UX writing.
• Develop and own content strategies in partnership with Product Marketing and Brand.
• Advocate for writing excellence across Neo and seek out ways to scale content.
• Work with Localization to streamline the steps to localize content and ensure content is effectively localized.
• Collaborate with Legal and Compliance to ensure content is responsibly prepared.
• Use data, user testing, and research to shape and validate your work.
• Advocate for inclusivity and accessibility, crafting delightful content and experiences for various audiences.
• Improve the Content Design practice and mentor writers.
• Change context quickly and easily to adapt to evolving priorities.

Who We Are Looking For

7+ years of Content Design, UX Writing, or related experience writing content for digital productsExperience working in complex, cross-functional product environmentsBachelor's degree or equivalent experience.Financial technology or banking experience is a bonusA portfolio of samples that demonstrate your skill and efficacy as a writer

Working At Neo

The people who thrive at Neo are resourceful, growth-oriented, and driven to win. We hold ourselves to high standards because we're on a mission that matters: to build a more rewarding financial future for all Canadians. As individuals and as a team, we constantly challenge ourselves and each other to do our best work for our customers. Our commitment to customer success drives everything we do, from building intuitive products to providing exceptional support at every step of their journey. If this resonates with you, keep reading.

We trust, respect, and support each other. This means honest conversations, constructive input, and continuous support. You'll be surrounded by people who push you to be your best. We primarily collaborate in person across our Calgary, Winnipeg, and Toronto offices. As we evolve rapidly, we're looking for change-makers who thrive on challenge—people who would rather blaze a trail through uncertainty than follow a well-paved path.

All team members have a stake in Neo's success and earn meaningful equity through stock options. This ownership mindset is at the heart of everything we do — when Neo grows, we all grow. If you've heard that Neo employees work hard, it's true. We hold ourselves accountable for delivering on our commitments to our customers, partners, and each other. Working at Neo means taking ownership of your work and driving results, knowing that your contributions directly impact the company's success.

Apply With Us

We believe in equal opportunity and are committed to creating an inclusive climate where everyone can thrive. Customers trust us with their finances, so successful candidates for this position will be required to undergo a security screening, including a criminal records check and a credit check.

By continuing with your application, you agree to the Candidate Privacy Notice which guides how we process your personal information for the purpose of your application.