Senior Content Designer

Our Future Health is the UK's largest ever health research programme, bringing people together to transform the future of healthcare. Today, millions of people across the UK live with conditions such as cancer, dementia, diabetes, and heart disease. By bringing together 5 million volunteers from across the UK, Our Future Health is creating one of the most detailed pictures of human health ever assembled.

About Content Design

How do we help people understand complex health information in ways that feel clear, useful and trustworthy? How do we design experiences that work for people with different needs, backgrounds and levels of confidence? How do we support more people to feel informed, included and empowered to take part in health research? These are the kinds of challenges you'll solve as a Senior Content Designer at Our Future Health.

This role goes far beyond writing interface copy. You'll play an important role in shaping both the work within your squad and the future of content design at Our Future Health. We're looking for someone highly proactive and pragmatic — someone who sees opportunities, builds momentum and helps bring people together around meaningful solutions. You'll report into our Head of Content Design and be part of a growing content design practice where you can really make a difference.

The role

As a Senior Content Designer in a product squad, you'll work closely with Researchers, Behavioural Scientists, Product Managers, Product Designers and Engineers to discover, define, develop and deliver our ambitious programme. Together, you'll shape experiences that help people engage with Our Future Health in ways that feel simple, supportive and human. You'll also help shape our ways of working and contribute to our Content Operations.

What you'll be doing

• Leading content design within your product squad, uncovering the problems we're trying to solve and helping shape solutions in collaboration with Product, Design and Engineering
• Connecting with and influencing stakeholders across Product, Ethics, Science, leadership and beyond to align around useful, human-centred solutions.
• Designing clear, accessible and useful content and experiences across products and services, with an eye for the end-to-end experience
• Working closely with Researchers and Behavioural Scientists to ensure decisions are insight-led and evidence-based
• Defining and shaping content strategies, frameworks and scalable approaches
• Taking a highly pragmatic approach and helping teams navigate complexity to move forward with clarity and confidence, understanding technical feasibility and business constraints
• Improving information architecture, navigation, flows and content systems — not just interface copy
• Helping shape the future of Content Design and contributing to our Content Operations, including governance, tooling, workflows and standards
• Supporting scalability through patterns, guidance and design systems
• Mentoring and coaching more junior team members
• Advocating for inclusive, accessible and evidence-led content design practices across the organisation
• Continually raising the bar for content design quality, ways of working and strategic thinking

Requirements

What we're looking for

• Significant experience in a senior or staff-level content design role within a product or service design environment
• Proven experience of shaping content strategy and influencing product direction. Experience of building or improving content operations and systems, and shaping scalable ways of working for content design.
• A highly proactive and pragmatic approach to problem-solving, with confidence navigating ambiguity, constraints and complexity
• Significant experience working across wide-ranging disciplines and influencing stakeholders up to the most senior levels
• The ability to connect content decisions to user needs, organisational goals and measurable outcomes
• Experience mentoring and coaching other content designers
• A deep understanding of accessibility, inclusive design and user-centred practices. Great examples of leading end-to-end content design work beyond microcopy
• Experience shaping content within design systems and embedding AI tools thoughtfully within content design or product workflows
• If you have experience in healthcare or other regulated environments, that's great too

How you work

Firstly, you've been working at a senior level for a while and have examples of where you've delivered meaningful impact

You're skilled at building trust and bringing people across organisations together to influence, collaborate and align around useful solutions. As a content design advocate who's passionate about user-centred design, you're excellent at helping others understand the value content design brings

You're a great facilitator, presenter and communicator, using your content design skills to tailor your message to the audience

You care about outcomes, as well as outputs, and you can articulate these in ways that land. Balancing strategic thinking with practical delivery, you know when to focus on the detail and when to step back and shape the bigger picture

You're excellent at prioritising, comfortable working in a fast-paced environment and able to manage multiple tasks

You bring clarity to complexity, and you're great at finding paths through ambiguity and challenging constructively. You care deeply about creating experiences that are useful, respectful and accessible

Closing date for applications: 9am, 12th June

Benefits

• Salary from £74,000
• Generous Pension Scheme - We invest in your future with employer contributions of up to 12%
• 30 Days Holiday pro rata + Bank Holidays - Enjoy a generous holiday allowance with the flexibility to take bank holidays when it suits you
• Enhanced Parental Leave - Supporting you during life's biggest moments
• Cycle to Work Scheme - Save 25-39% on a new bike and accessories through salary sacrifice
• Home & Tech Savings - Get up to 8% off on IKEA and Currys products, spreading the cost over 12 months through salary sacrifice
• £1,000 Employee Referral Bonus - Know someone amazing? Get rewarded for bringing them on board!
• Wellbeing Support - Access to Mental Health First Aiders, plus 24/7 online GP services and an Employee Assistance Programme for you and your family
• A Great Place to Work - We have a lovely Central London office in Holborn, and offer flexible and remote working arrangements

At Our Future Health, we recognise the importance of having a diverse workforce and ensuring that all candidates, regardless of their background, have equitable access to our application process. We proactively encourage applicants who identify as having a disability, neurodiversity, or long-term health conditions to let us know if they require any reasonable adjustments as part of their application process. If you do require any reasonable adjustments, please email us at talent@ourfuturehealth.org.uk