Job description
About Us:
All people need connectivity. The Rakuten Group is reinventing telecom by greatly reducing cost, rewarding big users not penalizing them, empowering more people and leading the human centric AI future. The mission is to connect everybody and enable all to be. Rakuten. Telecom Invented.
Job Description:
Technical Writer Rakuten Symphony is seeking an experienced Technical Writer to join our dynamic telecom startup. As a Technical Writer, you will create high-quality documentation and content for Rakuten Symphony products.
Responsibilities
- Write and maintain comprehensive product documentation (user guides, manuals, release notes, API documentation, and FAQs).
- Document CLI, UI, and API documentation in RST and Markdown.
- Develop modular documentation and work on multiple projects parallelly.
- Ensure consistent use of terminology, style, and formatting across all documents.
- Review and edit existing documentation for accuracy, clarity, and completeness, and update as necessary to reflect product enhancements and changes.
- Work with development engineers, QA engineers, and subject matter experts to gather information and validate the technical accuracy of documentation.
- Research and analyze to understand complex technical concepts and present them in a simplified and accessible manner.
- Write clear, concise, and user-friendly content that meets the needs of various audiences, including end-users, developers, and administrators.
Qualification/Skills
- Bachelor's degree in English, Computer Science, or a certification in Technical writing.
- Minimum of 3 to 5 years of experience working as a Technical Writer, preferably in a startup environment.
- Knowledge of technical writing principles, standards, and best practices.
- Good written and verbal communication skills, with the ability to explain complex technical concepts in a clear and concise manner.
- Proficiency in documenting in RST and Markdown.
- Knowledge of markup languages, such as XML and DITA.
- Experience with version control systems like Git.
- Knowledge of software development processes.
- Ability to work independently, manage multiple priorities, and meet deadlines in a fast-paced, dynamic startup environment.
- Skill to collaborate effectively with cross-functional teams and stakeholders.
- Basic knowledge of data storage, Kubernetes, networking, and APIs
Job Requirement
