Content Designer

Content Designer/UX Writer

Location: Hybrid: Portland, OR 97214 (1-2 Days Office)

Duration: 9+ Months with great possibility of extension/hire

3 "Must Haves" on the Resume:

• 3+ years experience creating UX-focused content.
• Excellent writing skills: succinct, clear, empathetic, and engaging, with an interest in the intersection of language and user experience.
• Understanding of how content, tone, and voice affect the usability of a product, app, landing page, or website

Description:

Designers at *** can think across systems, champion design ideas, collaborate with stakeholders, advocate for customers, and deliver impactful data-driven designs. Our design teams use creative and innovative solutions to deliver high quality experiences our customers love.

The Digital Experience and Customer Empowerment (DXC) organization creates best-in-class experiences for customers as they discover, try, buy, use, and renew access to our products. We also create self-service tools to automate internal processes. The Experience Design team within DXC includes UX, visual design, research, service design, and content design disciplines.

The UX Content Designer will join a team creating microcopy for e-commerce related customer-facing experiences and will work closely with our design systems team to establish internal content guidelines and other documentation. You will work across many different parts of the organization with a focus on increasing the clarity and usability of the experience through the lens of content design.

As a UX Content Designer, your projects might include:

• Using data and evidence to create experiences and content that speaks to customers, right at the moment they need it, to enhance product, discovery, trial, purchase, use, and renewal.
• Coordinating with content developers across the customer journey to ensure messaging is clear, concise, and cohesive.
• Defining content strategy for specific features or initiatives, and providing rationale for content choices
• Collaborating closely with UX designers, Product Managers, and other content designers to create frictionless customer experiences
• Infusing passion, care, and attention to detail in platform experience artifacts to build brand trust
• Testing and measuring microcopy effectiveness. Iterating content based on feedback and analysis.
• Contributing to division and company-wide terminology and taxonomy projects, including a terminology reference for our experience, designers, project managers, and engineers
• Experimenting with new tools and identifying opportunities to define and refine processes that increase efficiency, consistency, and scalability

Minimum Qualifications:

• 4+ years of experience, creating UX-focused content
• Excellent writing skills: succinct, clear, empathetic, and engaging, with an interest in the intersection of language and user experience
• Understanding of how content, tone, and voice affect the usability of a product, app, landing page, or website
• Demonstrated ability to work collaboratively on cross-functional teams, solving customer challenges through problem definition, workflow analysis, schematics, wireframes, and prototypes
• Basic knowledge of customer journeys and how to identify opportunities for content touch points
• Excellent communication skills with the ability to distill complex ideas, varied viewpoints, and large amounts of data to their essence
• Strong understanding of language, models, taxonomies, linguistic principles, and AI/ML-driven conversations.
• Experience with Figma and/or other content design tools
• Hands-on knowledge of qualitative or quantitative research and analysis