Senior Content Designer

We are seeking an experienced and talented Senior Content Designer to join our Content Experience organization. As a Senior Content Designer, you will create clear and concise product content that enables our customers, partners, and internal teams to effectively understand and use our products and services. The ideal candidate will have a strong background in technical writing and UX writing, excellent communication skills, and the ability to collaborate with cross-functional teams to deliver high-quality content.

You might be a great fit for our team if:

• You are curious and tenacious in your quest for product knowledge. You like digging into software and finding all the tiny details of your features, even the bonus details nobody told you about.
• You believe that teamwork and cross-team collaboration improves results for customers and is just plain fun.
• You are persistent and determined when chasing down information and getting reviews.
• You have the soft skills to work with many types of people in a very fast-paced environment.
• You love words.

Job Requirements

• 5 to 10+ years’ experience as a technical writer.
• Bachelor of Arts or Bachelor of Science degree preferred.
• Experience writing technical customer-facing material, including online content and UI text.
• Experience with topic-based content architecture, content re-use strategies, and internationalization.
• Experience creating content plans, including audience and task analysis.
• Ability to write clear, detailed instructions and examples through hands-on product usage and collaboration with the product team.
• Ability to write and edit within tight deadlines.
• Portfolio of prior technical and UX writing.
• Proficiency in Madcap Flare or other authoring tools.
• Experience with construction accounting and operations is a plus.
• Experience with Jira and GitHub is a plus.

Elevate and simplify human work by surfacing the right content at the right time for a variety of audiences, from CFOs to staff accountants and beyond. Drive all aspects of content development from planning through release. Research, write, and maintain high-quality content that supports users’ information needs, using a mixture of help topics, release notes, field help, instructional videos, in-product messages, and other supporting content. Organize and structure information effectively, employing industry best practices for information architecture, searchability, and contextual access. Continuously improve content to help customers achieve their business goals, attain product mastery, and self-service their information needs. Participate in research and development cycles, gaining insight into audience needs and providing valuable input on product design, experience, and usability. Get hands-on in development sandboxes to understand and validate product setup and usage.

Review or create user interface text, such as field and menu labels, in collaboration with product managers and user experience designers. Ensure consistency, clarity, and accuracy across all content by adhering to style guides, voice and tone guidelines, and established writing standards. Work with and learn from a variety of colleagues, including Product Managers, Engineers, UX Designers, Instructional Designers, and Support.