Senior UX Writer

Skyscanner is proud to be the world’s most trusted travel app and website. Here, our mission is to lead the global transformation to modern and sustainable travel and ensure a seamless experience for all those who want to explore the planet while protecting it.

At Skyscanner, our global presence offers scale and our inclusive work environment gives everyone the chance to make a real impact. Wherever you’ll join us, you’ll work alongside people who’ll inspire you to achieve your best while tackling some of the most exciting challenges within the travel sector.

At Skyscanner, we put the traveller first and nowhere does that matter more than in our product. We're looking for a UX writer who'll be responsible for our communications on the front-line, creating and curating user-interface content across our website and app to develop a two-way conversation with our travellers.

 As our business grows, so does the importance of strong, consistent messaging. We need someone who can help us bring creativity and clarity to every brand touchpoint - whether delighting with flourishes of micro-copy or breathing life into error messaging and legal disclaimers.

We're a wonderfully diverse company and proud of our product but (if we're honest), sometimes we forget that not everyone speaks like an engineer. That's why we need a great writer who sees the product like a traveller. Someone who understands how we work and can interpret the most complex concepts in a human way.

About you:

• Your portfolio speaks for itself. You've earned your stripes in UX writing and have the projects to prove it
• You know the importance of creating clear flows and consistent experiences while making sure that all user interactions are initiated with the same voice
• Working with translation teams doesn't phase you. You're aware of content localisation best practices and how to maintain a unified voice across different languages
• Writing software strings for product gets you out of bed in the morning. You can make everything friendly, from call to action buttons and help messages to push notifications
• You enjoy demystifying complex jargon, processes and language into something everyone can understand.
• Highly curious, you value the importance of user research and you learn through experimentation and testing. If something isn't working, you adapt and improve
• Understanding what is practical and what causes problems, you can form proposals around these constraints and opportunities
• You adapt your tone so that it's just right for every stage along the user journey

What you'll be doing:

• Writing clear, helpful and concise user-interface text
• Connecting the dots between products and platforms, identifying cross-over and finding solutions that create consistency
• Acting as the point of contact and source of expertise for user experience writing and suggesting ways to improve existing processes
• Working with product managers and engineering developers and business owners to define and deliver the best experience for travellers
• Proactively seeking areas for improvement, communicating across teams (we call them squads and tribes) to find solutions
• Working closely with translation teams to ensure messaging and tone of voice is kept consistent across all languages
• Working alongside other copywriters and reporting to the Principal Copywriter
• Evangelising for readability, usability and creativity
• Helping colleagues to become better writers by sharing best practice, collaborating, training #LI-JM1

Travel means discovering new perspectives and experiencing diverse cultures. And we believe that travel is for everyone. We know that Skyscanner will be strongest when our team is both inclusive and diverse and we are committed to taking that journey together. We will recognise and challenge everyday biases, remove obstacles to inclusion and ensure that all of our people can thrive as their authentic selves