Digital Workplace Specialist with French

At Societe Generale Global Solution Centre (SG GSC) acts as a business solutions center for Société Générale, one of the largest European financial groups. We provide high quality professional services in over 35 countries in various business areas - Finance & Accounting, HR, IT and Corporate Operations. Our mission is to be a partner of choice, valued for owning, transforming and innovating with best-in-class talent.

Project Description:

Within the Société Générale Group, you will join Global Technology & Engineering (GTE), which is the IT entity in charge of infrastructure and its Digital Workplace Services teams, whose mission is to provide the Group's employees with their Digital Workplace. Digital Workplace brings together all the services and tools of the work environment: the personal workstation of course, but also the smartphone, the corporate social network, communication and collaborative tools such as messaging, Teams, SharePoint, etc. You will be responsible for end-to-end ownership of the My Digital Workplace (MDW) catalogue, which is a key source of information for SG end-users to understand how to access and use Digital Workplace tools and what applies based on entity, location, and user scope.

Responsibilities

• Own the MDW catalogue end to end in English and French: create, structure, maintain, and continuously update catalogue pages (including the annual update campaign and ad-hoc updates);
• Ensure content accuracy, relevance, and alignment with SG standards and terminology by coordinating reviews and validations with PMs/POs and technical/business stakeholders;
• Increase visibility and adoption of the MDW offer by promoting the catalogue; contributing to improvements in navigation and search (keywords, tagging); and driving awareness of key services through targeted communications and adoption campaigns;
• Support AI smart assistant integration by structuring and cleansing knowledge sources, defining prompt strategy, and continuously optimising prompts using MDW knowledge;
• Ensure cross-channel consistency (between our platforms) and clarity of the Digital Workplace offer (including for new joiners from other tenants) to drive adoption, reduce change resistance, and limit support tickets through self-service;
• Adapt and maintain catalogue content to support business continuity needs;
• Monitor, analyse, and report on catalogue performance (usage and content effectiveness) and drive continuous improvement actions;
• Propose a user-centric structure for catalogue pages and evolve it as user needs change;
• Support broader team activities as needed (e.g., incident communications for Digital Workplace tools, community management, event organisation, and adoption campaigns).

Profile Required

• Very good level of French and English;
• User-centric (in multicultural perimeter);
• Passionate about new technologies;
• Team spirit and ability to work across teams, departments, locations;
• You are a good communicator and you have good writing skills;
• Desire to learn continuously and to share your experience;
• You know how to evolve in an international environment.

Nice To Have

• Bachelor degree in communication/marketing or related field;
• Previous experience on knowledge management will be a plus;
• Project management skills;
• A proactive and reactive attitude;
• Autonomy;
• Good analytical and synthesis skills.

Why Join Us

You will enjoy all our benefits:

• competitive compensation & remuneration, including annual performance bonus;
• preventive healthcare plan, and group health & life insurance;
• wide range of flexible benefits within a monthly budget;
• office perks, wellbeing and mental health programs;
• various social benefits and bonuses for personal or family events;
• 9 AM to 5 PM work program and flexible (hybrid) work environment;
• additional paid and unpaid time off, including Sabbatical leave;
• learning and growth opportunities based on individual development and career plans;
• unlimited access to various eLearning resources.

Business Insight

We are convinced that people are drivers of change, and that the world of tomorrow will be shaped by all their initiatives, from the smallest to the most ambitious. Whether you’re joining us for a period of months, years, or your entire career, together we can have a positive impact on the future. Creating, daring, innovating, and taking action are part of our DNA.

If you too want to be directly involved, grow in a stimulating and caring environment, feel useful daily and develop or strengthen your expertise, you will feel right at home with us!

Still hesitating?

We are committed to support accelerating our Group’s ESG strategy by implementing ESG principles in all our activities and policies. They are translated in our business activity (ESG assessment, reporting, project management or IT activities), our work environment and in our responsible practices for environment protection.

We are an equal opportunities employer, and we are proud to make diversity a strength for our company. Societe Generale is committed to recognizing and promoting all talents, regardless of their beliefs, age, disability, parental status, ethnic origin, nationality, sexual or gender identity, sexual orientation, membership of a political, religious, trade union or minority organisation, or any other characteristic that could be subject to discrimination.