Job description
Seeking a dynamic, self-motivated, and experienced Senior Technical Writer to own the documentation portfolio end-to-end. In this role, you will drive the entire content lifecycle, from requirements gathering and content planning through authoring, publishing, and long-term maintenance. The ideal candidate is customer-focused, highly collaborative, and passionate about creating clear, user-friendly technical content. This individual will work cross-functionally with Engineering, UX, Training, Support, and Marketing teams to deliver high-quality documentation that enhances the customer experience.
Responsibilities:
- Plan, write, and publish documentation for software and hardware releases, as well as new product introductions.
- Serve as the primary owner for assigned documentation portfolios, managing deliverables from inception through publication and maintenance.
- Create user-friendly technical documentation that prioritizes customer experience.
- Drive documentation improvements through cross-functional collaboration and influence.
- Improve processes and tools through creative problem-solving and teamwork.
- Identify, recommend, and champion new solutions to improve documentation quality and customer content experiences.
- Analyze documentation processes, tools, and deliverables to identify opportunities for improvement.
- Support the evolution of customer-first content strategies across the organization.
- Collaborate with Engineering, UX, Training, Support, and Marketing teams to align content with business objectives.
- Adapt to changing priorities and constraints while maintaining high-quality deliverables.
- Build consensus across teams and present business cases to leadership and stakeholders to drive strategic alignment.
- Support publishing, maintenance, and continuous improvement of technical content.
- Review and evaluate current Blue Eye documentation and work with their team to create a priority list for new docs that are needed or current docs that need to be improved/updated.
- Eventually create or recreate all required documents in the template and styles.
Qualifications:
- Bachelor Degree in Communication or related field. A degree or certificate in technical writing, professional writing, English or Communications would be ideal
- 2-5 years of technical writing experience.
- Experience creating and publishing multiple types of technical documentation, including online content syndication.
- Strong proficiency with DITA XML authoring and associated workflows.
- Experience creating HTML-first documentation where each page functions as a standalone information resource.
- Ability to leverage AI tools to improve content quality, consistency, and efficiency.
- Experience building consensus and collaborating across multiple teams and business functions.
- Knowledge of Heretto CCMS or a similar component content management system.
- Experience using Jira and Confluence.
- Excellent written, verbal, organizational, and communication skills.
- Ability to manage multiple projects and priorities independently.
- Experience with Dita authoring tools, specifically Oxygen XML and Heretto Software Proficiency:
- Oxygen XML
- Google suite (Gmail, docs, sheets, etc.)
- Google Gemini or similar AI tools
- Jira and Confluence
Preferred Qualifications:
- Experience creating documentation for new product offerings that previously lacked technical writing support.
- Strong customer advocacy mindset with a focus on delivering exceptional customer experiences through technical content.
- Demonstrated success driving process improvement initiatives.
- Experience with Git-based source control.
- Familiarity with Adobe Creative Suite.
- Understanding of automation tools and processes to improve efficiency and scalability.
- Video security industry experience
- Basic graphical knowledge for creating workflow diagrams, screenshots, and similar documentation visuals
Key Competencies:
- Technical Writing & Documentation
- DITA XML Authoring
- Content Strategy
- Customer Experience Focus
- Cross-Functional Collaboration
- Process Improvement
- Content Management Systems
- Stakeholder Management
- Problem Solving
- AI-Enabled Content Development
