User Experience Writer

Senior UX Writer

Location: Berkeley Heights, NJ/Atlanta, GA

Employment: Fulltime

Job Description

Collaborates with product owners and stakeholders to understand requirements for new and existing features, advocating for user needs and UX best practices. Partners with product and design teams to align on user experience, contributing a copy perspective to page layout and visual design. Acts as the digital communication expert for cross-functional teams, ensuring a seamless end-to-end experience while maintaining compliance with brand standards, legal, and regulatory guidelines.

Understands business objectives and audience needs, providing strategic communication guidance that serves both. Effectively communicates user needs and expectations, leveraging data and user feedback to inform content decisions. Presents recommendations and innovative solutions to stakeholders, using expertise and persuasion to influence product direction. Understands accessibility standards and provides guidance on element labeling.

Conducts user research, analyzes business requirements, and performs A/B testing to optimize content effectiveness. Works closely with design teams to develop user-centered solutions based on usability testing and performance metrics. Demonstrates a strong understanding of UX design principles and the product design process, balancing user needs with business goals. Proficient in industry-standard design tools such as Figma and Adobe XD, with keen attention to detail.

Qualifications

• Exceptional writing, communication, and presentation skills.
• Strong editing and proofreading abilities, with proven experience in UX and marketing content across multiple platforms.
• Ability to simplify user journeys by crafting clear, concise instructions that guide users through transaction flows.
• Experience creating content for emails, error messages, and FAQs.
• A portfolio showcasing relevant work, including UX writing samples and case studies.
• 4-6 years of UX writing experience, including 2-3 years in fintech or financial services.