Job description
Please apply to be considered and we will be in touch to discuss the details!
Location: This would be a weekly hybrid schedule with Workday's Pleasanton, CA office.
About the Role
The Customer Experience (CX) Strategy & Operations team defines strategic priorities, drives end to end operations, and delivers Workday's digital customer experience via Community - all while ensuring our business is standing strong on solid infrastructure with clear business processes. This shared services organization drives operational excellence and innovation across the Customer Experience (CX) organization, enabling program and organizational change across people, processes and systems. The ideal candidate has a knack for distilling complex, varied sources of content into a simple, intuitive presentation, and thrives in a fast paced, information-focused environment. The Content Curator will report directly to the leader of the Community Content Operations organization and create, curate, and manage content for the Workday Community.
Responsibilities
- Curate and publish content to engage community members, including articles, blog posts, FAQs, product updates, knowledge articles and other relevant materials.
- Create and manage content workflows within AEM or Drupal, ensuring timely publication, consistency, and alignment with community and business needs.
- Maintain content governance and ensure brand consistency, tone, and style across all published materials
- Collaborate with the information architect, subject matter experts, and stakeholders to ensure content relevancy, consistency, and quality across content areas and taxonomy.
- Monitor content performance within the community, using insights from analytics tools to improve and optimize the content strategy.
- Manage content calendars for the community, ensuring a steady flow of fresh, relevant content for members.
- Assist in content strategy discussions by identifying trends and gaps in the content that can improve community engagement and customer satisfaction.
- Lead and mentor other Content Curators
Basic Qualifications
- Bachelor’s degree in Communications, Marketing, Journalism, English, Information Science, or a related field.
- 5+ years of experience in content curation, community management, or digital marketing, preferably in a SaaS, technology, or online community environment
- Adaptable to work in a fast-paced, agile environment and juggle multiple priorities
- Editorial-minded to select and package the best content from across multiple sources and ensure clarity, consistency, and quality across all content.
- XML/HTML/CSS skills to structure content for web publishing
- Customer focused with a genuine interest in helping drive positive results and improvements for the customer community
- Excellent organizational skills to handle multiple content pieces, projects, and tasks while maintaining deadlines.
- Excellent collaboration and communication skills; able to work with cross-functional teams on initiatives and build strong working relationships
- Advanced with content lifecycle management, including versioning, editing, approval workflows, archival and deployment processes for online publication.
Other Qualifications
- Familiarity with content management systems (like AEM, Drupal, WordPress, or others) for content creation, management, and publishing
- Understanding of collaboration tools like Jira, Confluence, or similar tools
- Familiarity with Agile development processes for content initiatives alongside product teams
- Experience in localization and translation for global audiences.
- Proficiency in SEO principles and using analytics tools to measure content performance
- Project management skills to oversee multiple content projects and meet deadlines.
- Experience implementing or working with enterprise software preferred.
- Experience with HCM or Financials, ideally in the enterprise software space
This is the pay range that Magnit reasonably expects to pay for this position: $30.20/hour - $40.27/hour
Benefits: Medical, Dental, Vision, 401K
To be considered for other contract opportunities please upload your resume via Magnit Direct Sourcing: https://workday.willhire.co/register
