Senior Technical Writer

Zones is a Global Solution Provider of end-to-end IT solutions with an unmatched supply chain. Positioned to be the IT partner you need, Zones, a Minority Business Enterprise (MBE) in business for over 35 years, specializes in Digital Workplace, Cloud & Data Center, Networking, Security, and Managed/Professional/Staffing services. Operating in more than 120 countries, leveraging a robust portfolio, and utilizing the highest certification levels from key partners, including Microsoft, Apple, Cisco, Lenovo, Adobe, and more, Zones has mastered the science of building digital infrastructures that change the way business does business ensuring whatever they need, they can Consider IT Done. Follow Zones, LLC on Twitter @Zones, and LinkedIn and Facebook.

Senior Technical Writer - Statement of Work

We are seeking a highly skilled and experienced Senior Technical Writer to join our team at Zones, an IT Solutions provider. In this role, you will be responsible for creating, managing, and maintaining Statements of Work (SOW) for complex IT programs, ensuring they align with both client requirements and industry best practices. The ideal candidate will possess excellent writing skills, a deep understanding of IT services, and the ability to work closely with stakeholders to document technical solutions in a clear, concise, and professional manner.

• Draft, review, and finalize Statements of Work (SOW) for a variety of IT programs, typically including a combination of managed services, cloud computing, infrastructure design, and systems integration.
• Collaborate with architects, project managers, technical leads, business analysts, and other stakeholders to ensure the SOW reflects accurate project scope, deliverables, timelines, milestones, and resource requirements.
• Ensure all technical and business requirements are documented thoroughly, accurately, and in alignment with client expectations.
• In collaboration with all stakeholders, deliver clear, concise, and detailed documentation outlining project scope, objectives, roles, responsibilities, project timelines, deliverables, and performance metrics to ensure understanding by both technical and non-technical audiences.
• Review & augment templates, standards, and guidelines for SOW creation to streamline documentation processes.
• Work closely with internal teams such as project management, sales, engineering, and legal to gather and understand program requirements and constraints.
• Facilitate discussions with clients, vendors, and partners to ensure that the scope of the project and all deliverables are accurately reflected in the SOW.
• Act as a liaison between the client and technical teams to ensure the program scope is clearly understood and documented.
• Review and edit technical documents for accuracy, consistency, and compliance with company standards and client requirements.
• Ensure that all documents are aligned with industry regulations, company policies, and contractual obligations.
• Conduct quality reviews of all SOWs before they are presented to clients or signed off by key stakeholders.
• Continuously improve the SOW creation process by identifying and implementing best practices for documentation and collaboration.
• Stay up to date with industry trends and advancements in IT solutions to ensure that documentation remains relevant and accurate.
• Mentor junior technical writers and provide guidance on writing best practices and technical documentation.

What You Will Bring To The Team

Minimum of 10+ years of experience as a technical writer in the IT industry, with a focus on creating Statements of Work (SOW) for complex multi-year IT programs. Strong background in IT services, including managed services, cloud solutions, systems integration, and infrastructure design. Demonstrated ability to communicate complex technical concepts in clear, simple language for both technical and non-technical stakeholders.

• Exceptional writing, editing, and proofreading skills with a keen attention to detail.
• Expertise in Microsoft Word, Excel, and PowerPoint, as well as knowledge of document management tools (e.g., Confluence, SharePoint).
• Strong project management skills, with the ability to juggle multiple tasks and deadlines.
• Experience working with cross-functional teams and stakeholders to collect requirements and feedback.

Education

Bachelor’s degree in Computer Science, Information Technology, Communications, English, or a related field. A Master’s degree is a plus.

Preferred Qualifications

• Experience with industry-specific standards and best practices for technical documentation.
• Familiarity with legal and contractual language used in Statements of Work.
• Strong interpersonal and communication skills with the ability to build relationships across departments.

Qualified candidates can expect a salary range of $90,000 - $120,000.

Zones Offers a Comprehensive Benefits Package

While we’re committed to providing top-tier solutions, we’re just as committed to supporting our own team. Our employees enjoy a variety of comprehensive benefits, including medical/dental/vision coverage, life insurance, a 401(k) plan with matching provision, paid time off, and much more. And as a Minority Business Enterprise, a Corporate Plus member of the Northwest Minority Supplier Development Council, and an Equal Employment Opportunity Employer, our community is just as diverse.

At Zones, work is more than a job –with exciting careers with a global team who are client centric, have a passion for tech, who embrace change and lifelong learning in a collaborative culture. If you’re interested in working on the cutting edge of IT innovation, sales, engineering, operations, administration, and more, Zones is the place for you!

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status or on the basis of disability.

Zones participates in E-Verify. E-Verify is a system that compares information from a team member’s Form I-9 to federal records to confirm their eligibility to work in the United States.