Job description
At Zurich Duo, we are more than creators - we are innovators, problem-solvers, and experts - crafting with purpose and evolving together to drive meaningful impact for our customers and the business.
Our can-do attitude is our foundation, and learning never stops. We take a hands-on approach, encouraging curiosity and continuous growth in a supportive, dynamic, and equal environment. Passion drives us, collaboration fuels us, and excellence defines us. Every challenge is an opportunity, every success is shared.
Rooted in Zurich and globally curious, we are strategic allies who accelerate business goals and shape the future together. At Zurich Duo, your creativity thrives, your voice matters, and your impact is real.
We are looking for a person who is communicative, curious, and flexible.
The ideal candidate will be part of the Experience Design and Implementation, and will help us create satisfying and compelling digital experiences for the users of a product, based on the results of user research and workflow analysis.
Your Key Responsibilities
- Define content strategy for various sites related to Digital Solutions (a combination of knowledge management, re-usable digital assets, catalogue of digital services and a technology platform).
- Partner with UX/UI designers to design engaging and intuitive digital experiences that align with business goals and objectives.
- Support the creation of concepts, customer journeys, interaction flows, wireframes and interactive prototypes, information architecture with content strategy and intuitive copy.
- Oversee end-to-end the content strategy.
- Lead content audits to identify opportunities and drive consistency across Zurich platforms.
- Use both quantitative and qualitative data to inform copy decisions and measure the impact of UX improvements.
- Define, prioritize, coordinate and execute content management plans. Manage and deliver content for various websites, as part of the definition of Customer’s Experiences with our Zurich sites, and ensure key messages are part of the overall designs.
- Oversee work of external copywriters and content agencies – e.g. proof reading and adjusting the content to match our style
- Contribute to the adoption of Zurich tone of voice, empathy, customer, and user experience standards.
- Collaborate effectively with cross-functional teams, including engineering, product management, to drive the development of successful customer experiences.
- Foster strong relationships with development teams to ensure high-quality implementation and copy management.
- Coordinate with design teams and external agencies to create visual and interactive media (e.g. infographics, videos, etc).
- Participate in design reviews and present design concepts to executive stakeholders.
Your minimum qualifications:
- Communications degree with strong writing and verbal skills in English.
- Minimum 5 years of experience as Digital Content Manager, UX Writer or similar role.
- Strong understanding of UX principles, user-centered design, and content strategy.
- Knowledge of accessibility standards and user behavior insights.
- Ability to grasp complex technical and digital concepts (e.g. Cloud, DevOps, IT Architecture, etc).
- Experience using writing style guides (e.g. Economist guide is preferred).
- Ability to manage ambiguity and cope with uncertainty.
- Results & detail oriented.
- Good research and analysis skills.
- Proficient in English (Native level preferred).
- German and Spanish are a plus.
- MS Office.
- Basic Knowledge on CMS’ is a plus (Wordpress, Sitecore, etc.).
- Knowledge of insurance industry / insurtechs is a plus.
Our offer to you
We offer more than just a job. We put people first and inspire you to become the best version of yourself.
Great benefits including competitive salary and a comprehensive social benefits package. Competitive pension plans, as well as flexible remuneration with tax advantages: health insurance, restaurant card, mobility plan, etc.
Personal and professional growth through ongoing training reflecting our conviction that people are our most important asset.
Hybrid working environment with flexible working scheme. With our dedicated design space co-creation, network and chill.
You are the heart & soul of Zurich!
At Zurich, we like to think outside the box and challenge the status quo. We take an optimistic approach by focusing on the positives and constantly asking What can go right?
We highly value the experience and know-how of our employees and offer a wide range of opportunities across business areas to encourage you to apply for new opportunities within Zurich when you are ready for your next career step.
Let’s continue to grow together!
Location(s): ES - Barcelona Remote working: Hybrid
Schedule: Full Time
Recruiter name: Marcel Sanz Quintana
Closing date: May 30th 2025
