Senior UX Writer

At American Express, you'll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company's success. Together, we'll win as a team, striving to uphold our company values and powerful backing promise to provide the world's best customer experience every day. And we'll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

Join Team Amex and let's lead the way together.

As part of our diverse tech team, you can architect, code and ship software that makes us an essential part of our customers' digital lives. Here, you can work alongside talented engineers in an open, supportive, inclusive environment where your voice is valued, and you make your own decisions on what tech to use to solve challenging problems. American Express offers a range of opportunities to work with the latest technologies and encourages you to back the broader engineering community through open source. And because we understand the importance of keeping your skills fresh and relevant, we give you dedicated time to invest in your professional development. Find your place in technology on #TeamAmex.

The Chief Technology Officer Organization's vision is to raise the bar for technical excellence, talent, strategy, and standards across Technology. It also seeks to cultivate and foster technical innovation, as well as elevate and amplify the technical heartbeat of the organization.

How will you make an impact in this role?

The Developer Enablement team will partner closely with Technology leaders to operationalize platforms (EA Playbook, SRE, One Amex, etc.), frameworks (Balance & Control, Enterprise logging, Reliable transaction, etc.) and DX workstreams (Onboarding/Innersource, etc.) across Product and Technology.

Responsible for creating knowledge-based information leveraging documentation-as-code practices to create comprehensive documentation to provide instructional information and support to the developer community in how to build software the Amex Way:

• Using writing skills to create reference materials that explain complex concepts and instructions in a digestible way for target audiences - in this case, application and software developers.
• Gather technical information, determine scope and requirements, editing and proofreading content, communicating with stakeholders and collaborators, and managing multiple simultaneous projects.
• Provides guidance in the development of written content, ensuring cohesive product narratives
• Provides guidance in analyzing insights from cross-functional teams, ensuring that the team understands customer needs and incorporatesinsights to provide the best user experience
• Provides guidance in maintaining alignment with writing style guidelines and standards to drive consistency, brand alignment, and content integrity
• Proofreads and edits complex content for overall clarity, alignment with brand guidelines, and user experience objectives
• Provides guidance to direct reports, junior colleagues, or those in other disciplines

Minimum Qualifications

• Has 5+ years of experience as a technical writer
• Is more of a strategic thinker, less of a blank-filler
• Clearly articulates how copy addresses objectives and solves problems
• Is a champion for collaboration, early and often
• Advocates for the user
• Pivots quickly and supports a number of projects simultaneously
• Exudes positivity, requires minimal supervision, and has a strong work ethic
• Is an ambassador for UX writing, playing a key role in helping this growing team reach its potential

Preferred Qualifications

• Demonstrated understanding and experience with documentation-as-code methodologies and practices
• Strong understanding of HTML, CSS, and web development practices. Experience with content management strategy planning and execution
• Familiarity with software development processes and practices (SDLC, Pull Requests, Code Commits)

Salary Range:

$103,000.00 to $170,000.00 annually + bonus + benefits

The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we'll consider your location, experience, and other job-related factors.

We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:

• Competitive base salaries
• Bonus incentives
• 6% Company Match on retirement savings plan
• Free financial coaching and financial well-being support
• Comprehensive medical, dental, vision, life insurance, and disability benefits
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
• 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
• Free and confidential counseling support through our Healthy Minds program
• Career development and training opportunities

For a full list of Team Amex benefits, visit our Colleague Benefits Site.

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.

We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

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Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions. Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions