Technical Writer

Aquanow is a trading and technology company powering the next generation of financial services. We're at the forefront of the rapidly evolving digital asset space, empowering businesses to navigate the complexities of cryptocurrencies and blockchain technologies. As a leading provider of infrastructure solutions, we offer innovative services in cryptocurrency trading, liquidity management, and secure digital asset storage. Our platform is built to deliver seamless, scalable, and reliable solutions that cater to the needs of institutional clients and businesses seeking to unlock the potential of digital finance. Aquanow is committed to driving growth and shaping the future of the digital economy by offering unparalleled opportunities for innovation and advancement in the world of digital assets.

With rapid global expansion, we have established offices in Vancouver, Toronto, Dubai, Malaysia, Turkey, and beyond. Our international customer base includes some of the world's fastest-growing fintech companies and leading financial institutions.

Your Contribution to Our Growth

We are seeking a Technical Writer to join our team in Toronto to focus on our product documentation to enhance clients understanding of our software and improve their API integration experience. You will play a central role in creating comprehensive and user-friendly documentation for our platform, focusing on crypto trading, payments, and our B2B2C retail brokerage solution. You will collaborate closely with client services, software developers, product managers, and other technical teams to gather essential information and ensure clarity and accuracy in all documentation. Your responsibilities will include creating and maintaining user manuals, API documentation, onboarding materials, and release notes, all intended to empower our clients to integrate seamlessly using REST APIs, websockets and webhooks. By prioritizing user and developer experience and gathering feedback, you will help enhance the quality and accessibility of our documentation, and ease of product integration.

This is a unique opportunity to make an impact in a rapidly growing sector of the financial technology industry. If you have a solid technical background, a strong understanding of retail brokerage processes, and a passion for crypto, we'd love to hear from you. This hybrid role offers the chance to work with a dynamic, globally distributed team and contribute to the delivery of innovative solutions in the crypto space!

What You'll Do

• Create, edit, and maintain user manuals, API documentation, integration guides, and other technical documentation for our crypto trading, payments, and B2B2C retail brokerage platforms.
• Produce clear and comprehensive documentation for our REST APIs, websockets and webhooks, ensuring that developers can seamlessly integrate with our platform. Include code samples, error responses, and Postman collections.
• Develop onboarding materials and training resources to assist clients in integrating and utilizing our platform effectively.
• Work closely with software developers, product managers, and other stakeholders to gather detailed technical information and ensure accuracy and clarity in documentation.
• Conduct usability testing of documentation and gather user feedback to continuously improve content quality and usability.
• Document software updates, new features, and bug fixes in clear, user-friendly language to keep clients informed of changes to the platform.
• Maintain and expand a knowledge base for clients, including FAQs, troubleshooting guides, and relevant information.

We'd Love to See

• Bachelor's degree in Technical Communication, Computer Science, or a related field.
• 3+ years of experience in technical writing, preferably in the fintech sector.
• Proven track record as a Technical Writer in a technology-driven environment, ideally covering trading and payments use cases.
• Proficiency in writing, documenting and testing REST APIs.
• Exceptional verbal and written communication skills, with the ability to convey complex technical information to diverse audiences through clear and simple content.
• Experience with content management systems such as GitBook, Confluence, or similar systems and graphic design tools for creating visual documentation.
• Experience working in Agile environments.
• Experience collaborating with cross-functional teams, including product management, engineering, and support.
• Excellent organizational skills with the ability to manage multiple documentation projects simultaneously.
• Demonstrated ability to empathize with end-users and create content that enhances their experience and understanding of the product.

At our offices you will find a group of people that embrace diversity and value performance over pedigree. Every day we draw value from the diverse experiences of our team whose backgrounds include top financial institutions, tech companies and untraditional backgrounds. Our success comes from identifying exceptional people and providing them with the platform to reach their true potential. Even if you feel you may not meet all the job requirements, we encourage you to apply!

Aquanow is an Equal Opportunity Employer. We are committed to providing equal employment opportunity to all qualified persons without regard to race, color, creed, religion, sex, age, national origin, citizenship status, disability, qualified veteran status, marital status, sexual orientation, gender identity or any other unlawful criterion or circumstance.