User Experience Writer

UX Writing Specialist (Contract)

We're looking for a UX Writing Specialist with experience working in AI-driven or AI-supported product environments to help shape a unified voice that users recognize, trust, and engage with. You'll create clear, consistent, and user-centred copy across product and marketing experiences, ensuring every word supports a seamless end-to-end journey. This role sits within a fast-paced, product-led environment where AI is increasingly embedded into the user experience and content lifecycle.

You'll collaborate with designers, engineers, product managers, researchers, marketers, and data teams to deliver high-quality UX content that improves usability, clarity, and conversion at scale. This role is ideal for someone who understands how AI impacts UX writing — whether through AI-assisted content generation, personalization, automation, or AI-driven product features.

Key Responsibilities

• Create clear, user-focused English copy and manage translations across product and marketing experiences
• Adapt tone and messaging for different audiences, platforms, and AI-influenced user journeys
• Apply UX writing, voice, tone, and brand guidelines with guidance from senior peers
• Write for AI-driven interfaces, features, and workflows where relevant
• Ensure content supports a cohesive, intuitive end-to-end user experience
• Create clear localisation briefs with awareness of AI and translation impacts in global markets
• Identify and resolve language, content, and translation issues (including AI-generated content inconsistencies)
• Use data, research, and AI-related insights to inform and improve content decisions
• Optimise copy based on performance metrics and experimentation
• Collaborate closely with cross-functional teams in agile product squads
• Communicate clearly with stakeholders and manage expectations effectively
• Participate in design thinking and product discovery activities
• Continuously learn and adapt to new AI tools, workflows, and content systems
• Escalate complex challenges to senior peers when needed

What We're Looking For

• Strong UX writing or content design experience in digital product environments
• Experience working with AI-enabled products, AI-assisted workflows, or generative AI tools in a professional setting
• Ability to write clear, concise, user-centred copy across multiple platforms
• Understanding of UX principles, user journeys, and product thinking
• Familiarity with localisation and global product considerations
• Strong communication skills and collaborative mindset
• Data-informed approach with interest in experimentation and optimisation
• Comfort working in agile, cross-functional teams
• Basic understanding of design thinking processes

Why This Role?

This is an opportunity to shape how users interact with a modern, AI-enabled digital product at global scale. Your words will directly influence usability, trust, and engagement across the full user journey. If you're excited by UX writing, product thinking, and the evolving role of AI in content creation, we'd love to hear from you…