Job description
The focus of the Commerce Product Design Team is on the user experience for people who are purchasing and/or managing their streaming subscriptions. The journeys could include offers for new paid customers, transactions, plan upgrades or downgrades, cancellations, account linking, surveys, etc. This role reports to the Director of Product Design, Foundational Leads.
As a Content Designer on our team, you will write, design, develop, test, iterate, and launch experiences that are contextually relevant, exceedingly useful, and curiously entertaining.
What we're looking for in a candidate:
- You are a great writer who considers writing a form of design. You know how to form a narrative and propel people toward action using a minimal number of words—and you can show examples of this.
- You are self-motivated, scrappy, proactive, and adaptable—able to pivot easily, work on multiple tracks, and own both big ideas and practical daily output. No task is too big or too small for you.
- You understand information hierarchy, how to organize content both on a page and across an experience, the importance of user research, and user journey mapping.
- You are capable of brainstorming future solutions and taking steps toward them while working within the limitations of what’s possible now.
- You are meticulous about writing, with high standards when it comes to style, punctuation, and consistency. You can document work and have experience working with or creating style guides, design systems or internal reference materials, and/or conducting audits.
- You are accustomed to collaborating with designers and/or developers, and feel comfortable advising product owners, designers, executives, and other stakeholders on copy and content best practices, including those that apply to accessibility and SEO.
- You are confident and resilient enough to proactively seek collaboration, share work in progress with others, and parse feedback for continued iteration. You appreciate critiques, look for wins, and embrace failure as a chance to learn.
What you will be doing:
- Writing, designing, and editing/updating copy that makes our global streaming commerce experience feel easy to understand and use. This includes transactional emails, CTAs, in-product messaging, error messages, FAQs, some website landing pages, and other touchpoints.
- Collaborating with product owners, designers, researchers, marketing, legal, data science, and/or engineering to successfully deliver products to market.
- Fulfilling or consulting on daily “short-order requests” and quick turnarounds as well as influencing messaging strategy, narrative, product flows and decisions, interface language, nomenclature, and other content for top initiatives and long-term iterations.
- Maintaining and helping scale accurate, consistent wording across a variety of contexts—including UI components—for different user cohorts, as well as auditing existing language and documenting content patterns for team reference.
- Building rapport with other teams to improve consistency across the end-to-end customer experience.
- Understanding and advocating for people who use our products—as well as the craft of content design itself.
- Embracing change and uncertainty with positivity, calmness, and a willingness to collaborate.
Qualifications/Requirements
- A true love of words and wordsmithing.
- Operational knowledge, training, and expertise in UX design, design thinking, product design, and web production/development.
- A writing portfolio reflecting relevant experience, including shipped and currently in-market products, and demonstrating end-to-end design methodology.
- Experience and comfort working and collaborating in Figma.
- Ability to use a CMS, Adobe Creative Cloud suite, collaboration and/or prototyping tools.
- Experience writing for UX/UI (digital experiences, interactions, complex workflows, or software products), e-commerce, and/or subscription-based marketing.
- Minimum 2 years industry experience in the field as a UX writer/content designer for digital products.
- BA in journalism, writing, liberal arts, or equivalent relevant education, certification, and/or professional experience preferred.
- Experience working for a startup or scaling corporate business a plus. Experience with design systems, rapid deployment and/or experimentation (metrics, analytics, A/B testing, user testing, and/or market research) a plus.
- Experience working with marketing, global translation, and/or localization teams a plus.
