Content Designer

As a Content Designer, you will be responsible for designing, developing, and maintaining end-user content for our products, including in-application guidance and product documentation. This role combines writing, problem-solving, and collaboration to help users succeed with our software. You'll work closely with cross-functional teams—including product managers, designers, and developers—to deliver content that enhances the user experience.

The Company - PROS:

PROS Holdings, Inc. (NYSE: PRO) provides AI-powered solutions that optimize selling in the digital economy. PROS solutions make it possible for companies to price, configure and sell their products and services in an omnichannel environment with speed, precision and consistency. Our customers, who are leaders in their markets, benefit from decades of data science expertise infused into our industry solutions.

A Day in the Life of the Content Designer:

• Write and maintain clear, concise, and helpful content for users—including in-app messages, tooltips, error messages, online help, documentation, release notes, and knowledge base articles
• Collaborate with UX designers, researchers, engineers, and product managers to align content with product goals and user needs, demonstrating strong communication and teamwork
• Participate in Agile product development cycles, contributing content at every stage while managing your time effectively and maintaining organized, scalable documentation
• Help identify and address gaps in content coverage, acting on feedback from users and stakeholders with a proactive, ownership-driven mindset
• Ensure your work aligns with industry standards and our internal voice, tone, and style guidelines, with a focus on clarity, usability, and consistency
• Contribute to documentation sets that support both business and technical audiences
• Take initiative on tasks, meet deadlines, and communicate clearly across teams, embracing adaptability and a growth mindset
• Support process improvement initiatives across the Content Design function, always striving for efficiency and quality

Required Qualifications - About you:

We are looking for candidates who possess the rare combination of the following achievements, skills and behaviors:

• 0–3 years of experience in UX writing, technical writing, content design, or a related field
• Strong written and verbal communication skills
• Ability to translate technical concepts into user-friendly language
• Passion for content development, digital product design, and user-centered communication
• Basic understanding of Agile development methodologies
• Ability to organize and manage multiple tasks independently in a fast-paced environment

Highly Preferred:

• Familiarity with tools such as Figma, Jira, and Confluence
• Experience creating or maintaining product documentation, online help systems, or in-app content
• Understanding of user-centered design principles and inclusive language practices
• Bachelor’s degree in English, Communications, Technical Writing, Human-Computer Interaction, or a related field

Skills & Personal Characteristics:

• Ownership
• Innovation
• Care

Why PROS?

PROS culture and the truly extraordinary people who work here are at the very core of our success. We have a passion for what we do, and we won’t stop until we’ve delivered on our promises. We’re committed to the success of our customers. That’s why we think harder and dream bigger – so our customers can go even further than they ever imagined possible.

This is a unique opportunity to join the market leading company that has not only has 30+ years of proven success but also has a significantly under penetrated opportunity in a $30B addressable market. Our people make PROS stand out from the rest. if you want to be a part of something truly extraordinary, come help us shape the future of how companies compete and win in their markets.

Work Environment:

Most work activities are performed in an office or home-office environment and require little to moderate physical exertion. Work activities may require periods of extended hours, critical deadlines and stressful situations. To successfully complete the tasks of this position, individuals must be able to communicate clearly (in writing and orally), comprehend business terminology, interpret numerical data.

This job description is intended to convey information essential to understanding the scope of the job and the general nature and level of work performed by job holders within this job. This job description is not intended to be an exhaustive list of qualifications, skills, efforts, duties, responsibilities or working conditions associated with the position.